Sales and Fulfillment

Service Offerings

Managed Logistics offering

Global delivery and execution excellence

Booming world trade, complex and volatile supply chains, increasing customer demands, and sustainable initiatives can create a pressing need for better logistic services in your organization. Internal efforts to optimize logistics operations have significantly fallen short due to lack of specialized global expertise, comprehensive global process rigor, and technology capabilities. Hence, there is a need for logistic management service providers with in-depth domain knowledge and technology expertise.

Fortune 100 enterprises, who are pioneers in achieving supply chain excellence and bring innovation to the market, have been partnering with us over the years. We provide them with a bundle of services based on a comprehensive strategic plan to help minimize risks while maximizing return on investment. We can do the same for you.

Focus areas

The managed logistics sector is replete with numerous challenges. We provide end-to-end solutions that ensure the following:

  • Total transport cost reduction
  • Asset and capacity utilization
  • Asset management and maintenance tracking
  • Delivery cost reduction
  • DSO management
  • High cost of administration
  • Supply chain risk mitigation

Range of Services

Our range of services include the following:

Transportation execution support
  • Manage transport request
  • Manage customer screening
  • Manage less-than-truckload (LTL) / full container load (FCL)
  • Select optimized transport mode
  • Expedite orders
  • Manage priority management exception
  • Manage shipment change
  • Control dispatch documentation
  • Monitor pick up confirmation
  • Update proof-of-delivery
  • Execute returns management
Master data management (MDM)
  • Lane master
  • Truck-type master (including lane truck type)
  • Rate master
  • Location master
  • Lead-time, master-lane level equipment
  • Route masters
KPI reporting, analytics and compliance tracking
  • Maintaining daily, weekly, monthly KPI reporting
  • Verifying and ensuring accuracy of key reports
  • Providing actionable insights
  • Providing ad-hoc reporting
Freight bill payment and audit
  • Auditing freight bill
  • Ensuring payments
  • Resolving disputes
  • Auto-processing invoices
Transport helpdesk
  • Carrier helpdesk
  • Customer helpdesk (internal and external)
  • Track and trace
  • Updates on delivery status

Business process management for 3PLs 

Business outcomes
Here are the benefits your organization can accrue from our service offerings:

  • Centralized transport planning and execution
  • Reduced transport costs
  • Strategic sourcing and procurement of carriers
  • Transport compliance – statutory and internal
  • Resource optimization and utilization
  • Global delivery model
  • Continuous improvement, benchmarking, and best-practices adoption using Infosys PPM model
  • Efficiency through automation and IT capability
  • Greater visibility of the entire logistics process
  • Better relationships with 3PLs, freight forwarders, consolidators, carriers, shippers, and other parties
  • Decrease in complexity of dealing with multiple stake holders
  • Decrease in operational risks, like missed deadlines, unexpectedly surging costs, labor problems, etc.

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