Sales and Fulfillment

White Papers

The new order in order management

Today, supply chain is experiencing rapid changes. With changes in supply chain process, the order management process has also undergone significant variations. Today’s customers are smarter, technology savvy, and want more from service providers. Service ...

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Connecting the BPO dots: Scope and shape of the digital BPO

Traditional BPO services such as F&A, customer service, S&P, and HRO were some of the dots that made up the BPO picture. However, the ‘digital’ wave is now becoming an increasingly important dot to connect to ...

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Effective management of channel incentive program

Mismanaging sales channels can have a disastrous impact. However, when done right, it can increase mindshare and sales, and drive partner loyalty. This paper talks about the challenges that ...

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Streamlining change – sales and fulfillment

Change seems to be the key word in the way organizations have been viewing the sales and fulfillment (S&F) process. From just meeting sales goals, enterprises are now aiming at long-term, ...

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Optimizing inventories in service part and MRO supply chains

Optimizing inventories in maintenance, repairs and operations (MRO) supply chains is a focus area today. But, it is not without its challenges – difficulty in finding relevant...

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Search engine marketing: The way to go for a successful campaign

To survive in a world of cut-throat competition, businesses need to focus on key areas like search engine marketing. This paper discusses the challenges of improving the effectiveness of online campaigns. It provides insights...

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SOX controls – driving transformation of the order-to-cash value chain

From being a tool that required significant investment on the part of enterprises, there is now a definite ROI in implementing effective Sarbanes–Oxley (SOX) controls. Enterprises can now move to higher...

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The supply chain management BPO ecosystem: strategies to develop successful SCM BPO operations

Outsourcing of production and logistics has become a firmly established model for growth and cost-competitiveness in global markets. In this scenario, supply chain management (SCM) BPO is emerging...

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Cash: Avenues to unlock it in a recessionary environment

In a recessionary environment, companies face slowing growth rates and increased pressure in finding and utilizing cash efficiently. For growth, businesses need to look internally...

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MRO Supply Chain Optimization in Manufacturing and Utility Industries

Optimization of Maintenance Repair and Operations (MRO) supply chain can help manufacturing and utility organizations unlock value and drive significant savings. It also addresses complex challenges such as end...

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Hiding in Plain Sight :The value of installed base knowledge and its challenges

Installed base knowledge is one of the foundational "keys to the kingdom" of excellence in CRM. It directly influences customer interactions, service revenue, and service delivery and planning. Base knowledge also enables the evolvement of product strategy and its accuracy is vital ...

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Delivering Cost Efficiency through Language Neutralization

Language neutralization in companies leads to better alignment of activities and opens the door for innovative business strategies and process automation. Further, it saves costs and enhances customer...

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The Death of Distance in Supply Chain

The growing BPO industry has moved from using simple tools like workflow and training tools to automation tools that improves the client’s back office functions and helps boost productivity. The supply chain provides immense scope...

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Moving the Needle in Order Management Outsourcing

The traditional practice of executing discrete, offshoreable components of a process through a third party outsourcing provider has proven to be sufficient in...

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Why Business Process Outsourcing will Grow in Europe

Europe is an emerging market for Business Process Outsourcing (BPO), says Michel de Zeeuw, Vice President and Executive Client Partner and Member of Infosys BPM Executive Committee. He believes that companies in Europe...

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