Improving Customer Service Levels And Saving Costs For A Global CPG Company By Moving Towards Data-Driven Order Management
Infosys BPM partnered with a global consumer packaged goods (CPG) leader to standardize their order management key performance indicators (KPIs) and centralize reporting to create significant value for the business. Operational reports from different markets, which were previously handled by order management personnel, were standardized, transformed, automated and shifted to a specialized reporting team to bring efficiency and timely service.
With timely and insightful reports at their disposal, the order management personnel could focus on improving their customer service levels. Furthermore, the effort delivered a saving of USD 250k annually.