Processing cheques with keen-eyed AI
Squiggly handwriting can cause great problems in processing mortgage cheques. That’s why a hassled Alessandra Nastassja, Chief Administrative Officer at a large mortgage servicer in the United States, brought in Infosys BPM to design an AI solution for more accurate processing of customers’ handwritten cheques. This case details how the new solution cut Alessandra’s team’s earlier manual efforts by 60%, improved posting accuracy, and thereby reduced customer complaints and dissatisfaction.
Approach summary:
- AI-powered vision-language model
- Enterprise architecture review
- System integration testing (SIT) and user acceptance testing (UAT)
- Secure cloud deployment
- Robust monitoring and governance systems
- Incremental rollout and hypercare support
Key benefits:
60% reduction in manual effort 
100% QC coverage for processed cheques 
Significant reduction in rework 
Lower customer complaint volumes 
Reduced support call volumes 
