Next-Generation Tax Processing: Integrated e-Filing & CPC 2.0
The transformation of income tax filing in India has become a fully digital ecosystem, culminating in the launch of the Integrated e-Filing and Centralized Processing Centre (IEC 2.0). This unified platform streamlines e-filing, tax processing, and taxpayer support, serving over 140 million users and handling millions of annual registrations and queries. Key innovations include pre-filled forms, real-time calculators, and robust communication management, which collectively enhance compliance, reduce grievances, and improve taxpayer experience. Proactive campaigns, targeted outreach, and digital self-help resources further strengthen engagement and compliance, while the system’s readiness for AI adoption positions it for future advancements in efficiency and service quality.
