Mining out inefficiencies with digital process discovery and analytics
Head of Global Transformation at a leading multinational conglomerate, Hitoshi Amari was troubled by low productivity levels in his procurement department. With the processes highly fragmented and lacking visibility, Hitoshi called on Infosys BPM to help with digital transformation. This case details how Infosys BPM leveraged task mining tools to implement strategic process optimisation, reducing average task handling times by over 60%, thereby delivering a potential overall productivity increase of ~90% and potential savings worth $336k.
