A Confident shift toward subpoena operations excellence
Emma Collins, a Compliance Manager at one of the largest mortgage firms in the United States, was responsible for managing the organization’s end to end subpoena process. Following a period of rapid growth and multiple acquisitions, subpoena volumes increased significantly, prompting the firm to explore transitioning this function from an in house model to an offshore operating team. Infosys BPM partnered with the client to enable this transition through structured knowledge transfer, standardized processes, and strong quality controls. Within a short period, the offshore team was independently managing subpoena requests at scale, delivering consistent, compliant outcomes while maintaining business continuity and client confidence.
Approach summary:
- Structured knowledge transfer and offshore transition
- Standardization of subpoena workflows, SOPs, and quality controls
- Secure operational enablement with compliant technology and governance
- Dual level review and redaction framework for risk mitigation
- Clear ownership and accountability model for end to end subpoena handling
Key benefits:
End to end offshore subpoena operating model established 
150–200 subpoenas processed monthly at steady state 
Standardized SOPs implemented across subpoena types 
Dual level quality and compliance controls enforced 
Statutory and court mandated turnaround times consistently met 
Increased client confidence in outsourcing legal operations 
