Rewriting the story of every letter and delivering millions
Alice Turner, the Chief Administration Officer, at a national mortgage servicing leader, was facing challenges due to heavy volumes and manual processing in the loan administration process at her company. She sought help from their long-term service provider, Infosys BPM, in transforming the process with RPA. Read this story to find out how Infosys BPM helped Alice gain significant efficiency by reducing AHT by 50%, enhancing accuracy to 99%, and delivering savings equivalent to $2 Mn.
