The Curious Case of the 55,000 Minutes Saved
Mark Dawkins, Chief Data Officer at a British financial services firm, envisioned greenfield operations to centralise strategic data efforts. Due to the niche skills required, he partnered with Infosys BPM—marking the client’s first offshoring initiative. Infosys BPM assembled experts to build operations from scratch, achieving over 55,000 minutes in effort savings and slashing turnaround time from 48 hours to minutes. The case also showcases how tactical reengineering aligned with Mark’s offshoring vision.
Approach summary:
- Comprehensive skill matrix development
- Hiring strategy revision
- Tailored trainings to fill talent gaps
- Centralised help desk setup
- Development of reporting capabilities and dashboards
Key Benefits:
Centralisation of help desk and other data operations to align with the strategic vision
Absorption of over 55,000 mins of business unit effort 
Turnaround time reduction from days to minutes 
100% accuracy of new product launches 
Implementation of tactical solutions for process reengineering and automation. 
Overall partnership and revenue grew manifold Register to Download
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