Picking up the pace with workflow standardization
The client, a US-based banking giant, was facing multiple challenges with regard to its complex mortgage origination process for both direct and in-market channels. The minimum loan submission rate for the bank was and the customer experience provided by the bank were also on the lower end of the spectrum. The client also faced challenges of low operational efficiency, and missed out on their target for process cycle time. Infosys BPM assessed and designed a transformation roadmap for mortgage origination process by including digitalization, process optimization, and technology capabilities, and also enabled the client to deal with the numerous challenges. Infosys BPM’s re-engineering of key processes helped in cutting down cycle times significantly, and also helped deliver savings of over $3 million.