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Financial Services

Retail Banking

Core banking meets AI: The next phase of banking transformation

The banking industry is undergoing a significant shift as institutions look beyond traditional modernization efforts to meet rising demands for efficiency, customer experience, and risk management. Artificial intelligence is now offering banks a faster, complementary path: using AI to change how people work with the systems, data, and processes they already have, rather than waiting years for a platform rebuild. This PoV examines how AI, automation, and core banking platforms can operate together as an integrated system, and explores the real, often underestimated, work behind that model: governance, legacy integration, data readiness, and operating model design. The success of banking AI initiatives depends less on the technology itself and more on how ready the surrounding ecosystem is to support it.

Modernise banking with AI and automation.
Infosys BPM Approach

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