Business Transformation Services
Making it All Seem So Seamless
Edyta Zyzdorf, a Senior Vice President at a leading B2B business equipment provider, had a mandate to rethink its highly decentralized operating model that was challenging future growth. With Infosys BPM's support, Edyta implemented a seamless transition of a highly fragmented operational landscape to a Global Capability Center (GCC) model. This case details how the transformation greatly enhanced internal collaboration across business divisions apart from delivering amazing productivity, efficiency, and cost benefits.
Approach summary:
- 300 hours of workshop sessions
- 500 pages of detailed process blueprints
- Clearly defined RACI matrix
- Transition with tollgates, reviews
- Comprehensive transformation roadmap
Key Benefits:
Two non-captive centers in Poland and India
One captive center in Hungary 
35% productivity increase 
70% first-pass yield 
80%Reduction in handling time
44% Net cost savings 
~65% Cost savings over 5 years 
