Transforming MRO technical services in manufacturing: From fragmented site autonomy to predictive, performance-based maintenance
Maintenance, Repair, and Operations (MRO) technical services play a critical role in ensuring asset reliability, production continuity, operational safety, and overall manufacturing performance. However, many organizations continue to manage maintenance activities through fragmented site-level models, complex supplier ecosystems, and activity-based commercial arrangements that prioritize interventions over outcomes. As manufacturers face increasing pressure to improve uptime, reduce costs, and enhance operational resilience, the industry is rapidly shifting toward predictive and performance-driven maintenance enabled by technologies such as IoT, AI, digital twins, and advanced analytics. In response, forward-looking organizations are adopting the Predictive Asset Performance Model (PAPM), a maintenance approach that aligns service delivery with asset performance outcomes rather than maintenance activity. By standardizing maintenance practices, rationalizing supplier networks, strengthening governance, and aligning commercial models with asset performance outcomes, manufacturers can improve reliability, optimize total cost of ownership, and create a scalable foundation for long-term operational excellence.
