Engineering Specification Management
The Magic of Engineering Managed Services for BPM
When Derek Geere, Senior Operations Manager at an American agricultural equipment manufacturer, found inefficient and error-prone workflows beginning to impact production line efficiencies, he sought Infosys BPM’s help in transforming his process workflows. This case details how Infosys BPM, using a centralised managed services model, helped achieve 60% reduction in manual efforts and a 30% reduction in errors, leading to a 7/7 CSAT score and long-term improvement in production line efficiency.
Approach summary:
- Set up centralised managed services model
- Standardised processes and set up SOPs
- Implemented logical process to identify problem areas
- Managed workflow activities
- Tracked and resolved process errors
- Handled batch work activities
- Provided data extraction and reporting support
Key Benefits:
Global support center delivered 
90% automation of EBOM to MBOM conversion workflow 
60% reduction in manual efforts 
30% reduction in operational errors 
7/7 CSAT score achieved consistently for 3-4 years 
