We apply our diverse stack of tools and accelerators in a fit-for-purpose method to generate meaningful business
impact and insights. We identify the problem statement upfront by capturing the real customer/user experience
at critical moments of truth before delving deeper with our design thinking approach. Design thinking
employs unique and creative techniques which yield guaranteed results. Once the problem statement is
clear, we measure, benchmark and design processes so they are ready to transform and bring in more efficiency
and effectiveness, and stellar human experiences. Our bespoke processes and digital solutions, full stack of automation solutions, and insight-driven navigation, supported by our change management and program management, helps create sustainable transformations and converts disrupters into opportunities.
Some of the key functional and domain areas where we offer our services are corporate functions such as finance
and accounting, sourcing and procurement, sales and fulfillment, and industry-specific areas including
banking, and insurance. We have developed a proven methodology to catalyze transformation across two
key areas: digital process re-engineering and new / existing global business services (GBS).
Business Process Transformation model
