Human Resources Outsourcing
Back to Top
Owing to its geographical spread, the client faced challenges in processing payroll and improving operational efficiencies. Infosys BPM followed a structured approach by initiating process harmonization, cross training, process improvements...
based on Six Sigma initiatives, and solutions like helpdesk infrastructure. The Infosys BPM solution helped the client
drive efficiencies in its payroll and operations processes, including achieving a 50% improvement in turnaround time for critical processes.
In an interview with the Shared Services and Outsourcing Network, Terri Sasso, Vice President of Controller and Business Services at Charming Shoppes, reflects on what made Infosys a good match as an outsourced shared services provider.
Published with permission of Shared Services & Outsourcing Network (SSON)
A leading global financial institution wanted an end-to-end mortgage outsourcing solution. Infosys BPM's rich domain expertise and proven track record helped the company enhance its Service Level Agreement (SLA) management practices, improve service delivery...
and boost productivity. In a span of three years, the company has moved up the value chain and delivered solutions across various Lines of Business (LOBs).