Infosys BPM services has invested in deep category management capabilities across the globe. We manage 120+ billion spend for more than 20+ clients including fortune 500 clients, providing both ongoing and on-demand / consulting support.
With a strong team of 300+ category managers backed by Infosys BPM Portland group, a niche category consulting firm we acquired in 2012, we bring value for clients in category strategy formulation support and execution across all indirect categories and many direct categories.
Our specialist teams typically manage specified, non-core spend categories. Our responsibilities include
supplier relationship management, demand and compliance management, category analysis, planning and reporting, and market and knowledge management.
We take responsibility for delivering results such as customer service, cost reduction, risk management, and improved supplier performance. We deliver services using onsite resources and teams operating out of our offices – both onshore and offshore.
Our Category Management services are managed against a plan with defined objectives, deliverables, and milestones. Progress is reported regularly by means of interactive and custom reports such as CPO Dashboard.
Our category management planning and execution teams leverages deep client and market knowledge to improve the value delivered from future spend, and to ensure that suppliers' terms and pricing align to current best practices and market conditions.