Wireline

Holistic BPM Services for Wireline

  • Data Enrichment: Link customer data to service data and network inventory
  • Cost Leakage: Invoice audits of AP/ AR to/ from other LECs
  • Data Inconsistencies: Clean data inconsistencies between different data sources and data refresh
  • Fault Management
  • Fault repair helpdesk
  • Field staff appointments
Our experience in providing services to communication service providers globally enables us to provide Local Number Portability
Process interexchange career (IXC) requests/ orders
Cable disconnect protection
  • Billing enquiries
  • Dispute management
  • Collections
  • Cash applications
  • Credit management
  • Suspense account/ Unapplied cash management
  • Network Access Cost Management
Convergent billing: One bill to the customer
  • Customer details validation
  • Yellow Page directory content creation
  • Ad creation for advertisers
Entertainment content: Repurposing entertainment content and making it available on the portal for download
  • Order processing
  • Order provisioning and fulfillment: Installation/ Disconnection of lines
  • Order validation (Compliance check)
  • Quote management

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Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better