Holistic BPM Services for Wireline Data Cleansing Fault diagnostics Local Number Portability Access Management Cable Protection Management Billing & Collections Convergent Billing Directory Services Enterprise Portal Management Order Management Data Enrichment: Link customer data to service data and network inventory Cost Leakage: Invoice audits of AP/ AR to/ from other LECs Data Inconsistencies: Clean data inconsistencies between different data sources and data refresh Fault Management Fault repair helpdesk Field staff appointments Our experience in providing services to communication service providers globally enables us to provide Local Number Portability Process interexchange career (IXC) requests/ orders Cable disconnect protection Billing enquiries Dispute management Collections Cash applications Credit management Suspense account/ Unapplied cash management Network Access Cost Management Convergent billing: One bill to the customer Customer details validation Yellow Page directory content creation Ad creation for advertisers Entertainment content: Repurposing entertainment content and making it available on the portal for download Order processing Order provisioning and fulfillment: Installation/ Disconnection of lines Order validation (Compliance check) Quote management
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