Energy & utility business process services that drive operational excellence

Generative AI has become an important requirement for competitive advantage in the energy & utilities sector. The Infosys BPM Generative AI Business Operations platform is a suite of tailormade, ready-to-use BPM-focused solutions, and responsible design frameworks. Infosys Topaz, a set of services, solutions, and platforms using generative AI technologies, our platform enables enterprises to accelerate value-creation.

Embedding generative AI into business operations can lead to substantial leaps in your digital journey and help reimagine everything from contact center experiences to modernizing operations. The platform brings the advantage of Infosys Topaz’s 12,000+ AI use cases and more than 150 pre-trained AI models. Here are important benefits from the implementation of Gen AI.

1. Improved grid management: Improve grid management by predicting energy patterns and enabling informed decisions on production, storage, and distribution.
2. Renewable energy research: Accelerate renewable energy research by simulating and optimizing wind/solar farm efficiency and discovering new materials.
3. Synthetic data for testing: Generative AI helps you create synthetic data for testing new models and scenarios.
4. Enhanced asset maintenance: Predict equipment failure through sensor data analysis for proactive maintenance.
5. Optimized operations: Optimize operations by creating efficient routing/scheduling strategies that minimize costs.
6. Personalized customer experiences: Generative AI chatbots can personalize customer experiences by answering questions, troubleshooting issues, and recommending energy-saving tips.
7. New business models: Analyze customer data to identify new service offerings and revenue opportunities.

Reporting and automation play a critical role in your organization. It allows you to capture market trends and make strategic decisions. Having a clear view of key performance indicators is essential for energy & utilities companies. Our MI&A services allow you to understand business performance, across functions and regions. Infosys BPM has expertise in leading data science and analytics platforms. With these capabilities, we deliver the following key benefits.

• Extraction, aggregation, and analysis of data from various sources for centralized reporting
• Real-time data availability
• Improved accuracy and cycle time, through end-to-end touchless automation
• Live digital command center for tracking the progress of reports and measure SLAs
• Seamless integration among multiple tools to ensure 100% data accuracy
• Multiple data views in accordance with stakeholder preferences
• Centralized repositories for report visualizations and real-time tracking

Unforeseen disruptions and inefficiencies can derail even the most meticulously planned operations. This is where integrated digital solutions come in. By leveraging data analytics and automation, Infosys BPM’s forecasting and planning solutions can optimize various aspects of energy and utilities operations, leading to more accurate predictions, improved efficiency, and resilience. Key aspects of our forecasting & planning solutions include:

• Workforce management: Streamline scheduling and allocation of personnel for efficient operations.
• Service management: Optimize the maintenance of your infrastructure, ensuring smooth operations.
• Contract management: Centralize contract tracking, compliance, and negotiation processes to enhance transparency and mitigate risks.
• Materials management: Track, organize, and optimize the procurement, storage, and distribution of materials and equipment essential for oil & gas projects.
• Procurement: Digitize and automate the procurement process to streamline sourcing, supplier management, and cost optimization.
• Asset/Inventory Optimization: Utilize data-driven insights to optimize asset and inventory levels, minimizing downtime and maximizing efficiency.
• Operations management: Integrate digital tools and analytics to oversee and optimize all aspects of operations, from production to logistics, ensuring seamless performance and adherence to industry standards in the oil & gas sector.

For energy & utilities companies, reliability and digitized high-quality services are crucial to enhance customer experience. Evolving constantly and changing the industry landscape of energy & utilities now feel the heat to prioritize customer centricity and enable an integrated ecosystem.

Major challenges faced by utilities companies include operating cost optimization and maintaining delivery stability, with the need for geospatial solutions designed for energy, water gas and oil transmission and distribution. This allows management of the infrastructure and helps promptly react to different events and perform complex technical analyses. Infosys BPM’s futuristic network inventory management solutions include the following key benefits.

• AI/ML algorithms: Use of AI/ML algorithms for predictive analysis of capacity management, unplanned outages, capacity utilization, inventory, and spares management etc.
• Drones: Usage of drones in assisting service maintenance efforts by identifying visible corrosion in physical infrastructure, missing parts, rise of either man-made or natural obstructions to service pathways.
• Digital twins: 3D photometric models of physical infrastructure using AI/ML algorithms can auto generate structural and geometric digital twins of physical infrastructure. These Digital twins can then be effectively used in planning, Built & Operate and Maintenance rendering site visits redundant over time.
• Remote equipment maintenance: Usage of AR/VR tools and robotics to enable remote equipment maintenance thus making physical site visits redundant.
• Automation: Increased automation in next generation NIMS will facilitate the deployment of programmable, self-healing and optimizing resources utilization.