Turning risk into reward: Enhancing manufacturing process quality
When a global leader in heavy equipment manufacturing set up a new facility in China, Joseph Antipas, the organisation's Process Quality Manager needed to identify and manage the risks to its processes. This case details how Joseph brought a quality team from Infosys BPM on board to support him with the challenge, and how their approach eventually delivered optimised operations and enhanced profitability.
Approach summary:
- Developed a PFMEA template
- Analysed historical data
- Prioritised potential failure modes
- Regularised cross-functional meetings
Key benefits:
Decreased likelihood of failures 
Reduced product costs 
Improved product quality, reliability, safety 
Enhanced profitability 
Optimised operations with greater resilience 
