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Client Perspectives: Realizing Business Value

The Infosys BPM Case Study Journal showcases our success stories in business process outsourcing besides discussing trends, perspectives and co-creation strategies with customers and stakeholders. The journal symbolizes our commitment to share knowledge and best practices with the industry forums and premier trade bodies and enhance our partnership with clients.

This edition of Infosys BPM Case Study Journal presents three case studies that demonstrate clients focus to derive continued business value through collaborative partnership with Infosys BPM.

T-Mobile UK, a part of Everything Everywhere Limited - the company formed with the merger of T-Mobile and Orange was looking to structurally reduce the cost of its business operations while retaining focus on its core activities. The scope of the outsourcing initiative included various processes in the finance directorate. Lack of prior exposure to outsourcing and time constraints posed as major challenges. Rapid and noise-free transition coupled with a deep understanding of client business drivers enabled Infosys BPM to add value to the T-Mobile's processes.

TIAA-CREF is one of the world's largest retirement companies, with over 62 regional offices across the United States. TIAA-CREF subsidiary, TC Life, which issues life insurance and annuity products, sought to transition to state-of-the-art insurance systems, control expenses, manage risk, improve speed-to-market, and enhance customer service. Infosys BPM seamlessly integrated TC Life's administration systems with the Infosys Life Insurance Platform, provided back office for life and annuity business, and took over bulk of the downstream processing. The transition resulted in speed-to-market product launches (40% to 60% quicker compared to the industry), reduced IT infrastructure dependencies and minimized compliance risk.

McClatchy, a leading publisher that owns 30 daily newspapers in 29 US markets wanted to consolidate its finance and accounting processes across various offices, reduce costs and gain efficiency through standardization. Infosys BPM laid out a phased approach to transfer work from the 30 McClatchy newspaper properties. The larger sites were transitioned first, followed by smaller sites, before the processes across McClatchy were harmonized. The collaborative approach enabled Infosys to support multiple business groups within McClatchy apart from the finance and accounting process. Shared Services & Outsourcing Network recognized Infosys-McClatchy partnership as the 'Best New Outsourced Services Delivery'.

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