Telecom fraud is rapidly emerging as one of the biggest sources of revenue loss among telcos, with operators across the globe losing up to $30 billion in uncollected revenue and fraud. The emergence of OTT data services, fierce competition for customer retention, and significant drop in voice and SMS revenue has severely impacted the bottom line of telcos worldwide. In addition, technological innovations such as IoT and 5G in the telecom sector have driven rapid uptake among customers. However, this has also resulted in potential threats and vulnerabilities among interfacing applications, devices, payment gateways, and so on, which directly affect revenue and market share for telecom companies.
We help global communication service providers save revenue by identifying and eliminating complex telecom frauds in their network by leveraging our three key services such as Fraud Analytics, Assessment and Automation Services, and Investigation Support and Tracking.
Assessment Services & Automation
Investigation Support and Tracking
We use advanced analytics to assess usage and subscription information to determine the legitimacy of calls and accounts in the network. Our solution provides real-time analytics to protect clients’ revenue against fraudulent activities such as:
We leverage years of expertise in fraud detection to perform effective risk assessment. This helps in developing actionable insights to refine existing fraud controls, as well as to recommend new controls and best practices, which include:
We provide 24 x 7 fraud investigation support and tracking services. A few of the high-level activities offered under this service include:
We deliver several benefits for telecom companies in terms of fraud detection and prevention, such as:
Infographic : Telecom Fraud Management Solution
Infosys BPM has a decade-long experience in the telecom sector and counts 6 of the top 10 global telecom service providers as its clients. Our machine learning–based fraud models identify new and complex patterns in fraudulent activities and deliver actionable insight using pattern detection and usage analytics. We have a diverse set of 350+ subject matter experts consisting of data scientists, analysts, and visualisation experts as well as multi-disciplinary, fraud detection professionals from sectors such as telecom utilities, retail, financial services, logistics, manufacturing, insurance, and so on. We deliver expandable and future-proof fraud controls to track all data stream and maintain 100% fraud coverage.
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