Supplier Relationship Management

Overview

Infosys supplier management solutions include Supplier Performance Management (SPM), Contract performance Management (CM) and Supplier Relationship Management (SRM). At Infosys, SPM and CM are category management enabling capabilities that are applied to manage suppliers to annualized, rolling category plans thereby helping manage suppliers to KPIs and enabling performance benchmarking and compliance (client and supplier) to contracted terms and conditions.

  • Infosys applies a segmented supplier management model to segment client spend. This model recognizes the category of suppliers and seeks to match the nature and level effort applied to a supplier with the potential value available and/or the level of risk to be managed.
  • We do not use a “one-size-fits-all” approach. Our ‘Fit for purpose’ approach is tailored for each supplier segment i.e. for Strategic (tier1), Managed (tier2), Preferred (tier 3) and tactical (tier 4) suppliers within the category management frameworks.
  • We leverage intelligent sourcing mechanisms, advanced analytics, and machine learning / AI to identify strategic suppliers, evaluate ongoing supplier relationships based on pre-defined business criteria and auto-select / recommend a supplier for a particular transaction.

These results in the following:

  • Clearly defined process and performance metrics
  • Clearly defined retained and externalized supplier management roles
  • Tiered, fit for purpose model
  • Value-focused program leading to risk mitigation, supplier performance improvement, and strategic supplier innovation.

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