Manufacturing Industry BPM Services
As the manufacturing industry witnesses the widespread adoption of digitalization and the Industry 5.0 roadmap, there is a need for a new-age shared services operating model to support sustainable operations. This new operating model envisages people working closely with machine intelligence.
At Infosys BPM, we are committed to leveraging cutting-edge technology and advanced analytics to raise the effectiveness of your operations, and our digitally-empowered services are designed to improve KPIs.
Key customer successes
100%
Digitization of Repair & Overhaul contracts
For American multinational conglomerate (aerospace) $37 Mn Inventory
For one of the world’s largest aluminium manufacturers
Inventory
rebalancing
For one of the world’s largest aluminium manufacturers $52 Mn Inventory
For a major Australian mining company
Inventory
reduction
For a major Australian mining company
88.8%
Reduction in warranty debit process cycle time
For a global manufacturer
BPM Manufacturing Solutions - Empowering Industry 5.0 Transformation
At Infosys BPM, we’re passionate about driving innovation in the manufacturing sector. Our cutting-edge solutions are designed to enhance efficiency, optimize processes, and propel your business into the future.
Why Us
Our manufacturing value chain
Engineering services
- Material specification management through PLM tools
- Technical authoring & publication
- 3D modelling support, should costing
- Business process reengineering
- DFM (design for manufacturing) analysis
- Compliance and regulations
- Training and skill development
- New product development
- First article inspection
- Engineering specification management
Purchasing
- Supply demand/material forecasting
- Plant maintenance & repair (IoT)
- Direct & indirect sourcing
- Catalogue & contract management
- Vendor management, MDM
- Helpdesk
- Supplier performance monitoring
- Category management
- Spend analysis
Supply chain
- Warehousing & inventory management
- Trade compliance (EXIM)
- Logistics management
- QMS (quality management system) documentation support
Manufacturing/IS
- Production planning support and scheduling
- Work order management
- Manufacturing report
- Training and skill development
- PPAP (production part approval process)/APQP(advanced product quality planning)
- Plant maintenance & repair (IoT)
- Specification management – EBOM/MBOM
- Quality management - FAI (first article inspection)
- Product data management
Sales & Marketing
- Order entry and fulfillment
- Order invoicing
- Dealer management and customer data
- Reverse logistics
- Campaign management
- Market research and promotion activities
- Pricing strategy
- Incentive management
- Customer satisfaction survey
- Seasonal promotions
Aftersales
- Warranty claims management
- Recall management
- Field services
- Parts planning and scheduling
- Support helpdesk for customer/hotline support
- Technical support
- Extended warranty/AMC
- Roadside assistance
- Loyalty program planning
- Service staff training and support
Enterprise offerings
ESG
-
Finance
HR
Legal
Digital
Customer Experience
Digitization
- Sourcing & supplier assessment
- Carbon accounting
- Supply chain design (decarbonization)
- Environmental product declaration (EPD)
- Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL)
- Record to Report (R2R)
- Travel & expenses
- Tax support
- Financial Planning & Analysis (FP&A)
- Payroll & benefits administration
- Workforce administration
- Interview & recruitment administration
- Content design & development
- Learning administration
- Contract lifecycle management
- eDiscovery & legal document review
- Information repository management
- Regulatory compliance
- Legal consulting & advisory
- Robotic process automation
- Advanced AI-based predictions
- Digital command console for visibility
- Point solutions like AP on cloud, smart OM platform, forecasting workbench
- E-commerce strategy
- Fleet management
- Online marketing and SEO
- Contact center
- Service desk
- User administration support
- Mobile device support
- Network, messaging & remote desktop support
- Digital copy creation
- Documentation and storage
- Sorting and standardization
- Review and reporting
Look beyond standard operating models
Manufacturing – Industrial core and enterprise solutions
Insights
Success Stories
Bringing values to businesses through our products and services
Case Study
Our Offerings
How we deliver business value to the Manufacturing Industry
Rewards & Recognitions
Awards & Analyst Recognitions Won by Infosys BPM
Request for services
Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better
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