Downturn Demands Niche Solutions, not Vanilla Offerings

The Business Process Outsourcing (BPO) industry must evolve from generic offerings to tailor-made solutions that address operational functions. Solutions that are focused on supply chain and order management processes can increase business agility and drive innovation, according to Infosys’ expert.

Our expert discusses how customized BPO offerings support strategic initiatives and help develop competitive advantage for customers. He acknowledges that the BPO industry must make substantial investments to acquire knowledge and capabilities for customized solutions.



Shyam Rao

Shyam Rao

Shyam is a solution anchor in the Order Management practice at Infosys BPM. He has more than nine years of experience in High-Tech and Discrete Manufacturing supply chains. Shyam is an alumnus of the London School of Economics.He can be reached at