Navigating Around Production Bottlenecks with Quality in The Driver’s Seat
Sonia Davis, Supply Quality Assurance Manager at a $65 Bn American construction equipment manufacturer, was constantly having to reject incoming parts from suppliers due to quality issues. Struggling to arrange timely replacements and arrest frequent production delays, she turned to Infosys BPM for support. This case details how Infosys BPM prepared rejection discrepancy reports, initiated elaborate action plans to accelerate replacements from suppliers, and executed penalties, thereby bringing rejection rates down to an all-time low and successfully mitigating the production bottlenecks.
Approach summary:
- Prepared material rejection discrepancy reports (MRDR)
- Identified disposition of rejected materials
- Followed up with suppliers for replacements
- Initiated, validated, and closed CA/PA plans
- Performed cost recovery activities via debit notes
Key Benefits:
Rejection rate reduced to all-time low 
On-time replacement and deliveries enabled 
Production downtime minimised 
Revenue leakages arrested 
