Customer Service Outsourcing
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Cisco partnered with Infosys BPM for its World Class Customer Service (WCSS) project in 2015. The project aimed to design and deploy RPA solutions in order to reduce both the customer and employee...
effort, which in turn would transform the interaction model for customer service. A Digital OneOffice framework, helped in designing and implementing Cisco’s digital experience through creating a single office to carry out the project. Phase 1 of the project saw Cisco achieve a 40% reduction in cost as well as elimination of 3 million hours of the effort put in by the customers. With the successful implementation of WCCS, Infosys BPM has delivered significant value to Cisco and its customers through a superlative customer experience.
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A European telecom service provider wanted to improve the efficiency and increase the productivity of its sales team. Infosys established an offshore Sales Support Center of Excellence (COE) for the telecom company. The Center reduced...
Turn-Around Time (TAT) from three days to less than 24 hours and reduced the overall cost of sales by 32%.
A leading financial information provider partnered with Infosys BPM to provide round-the-clock services for customers. We developed an automated workflow tool that supported multiple languages. It enabled round-the-clock coverage of financial...
markets from Infosys' delivery centers in Hangzhou, China and Bangalore, India. Our workflow tool enhanced productivity by 54% and generated savings of US$ 794,000.
Infosys has set up a team that remotely provides 24X7 Network Protection Management for the network assets of a telecommunications company in order to ensure minimum downtime and continuous network availability. Infosys BPM's Network...
Protection Management Solution helps identify and alleviate any impact on the client's network assets due to physical disruption.