Customer Service Outsourcing

Case Studies

Cisco Delivering World Class Customer Service with its Digital OneOffice Framework

Cisco partnered with Infosys BPM for its World Class Customer Service (WCSS) project in 2015. The project aimed to design and deploy RPA solutions in order to reduce both the customer and employee...

Published with the permission of HfS


European Telecom Service Provider Reduces Cost of Sales Operations

A European telecom service provider wanted to improve the efficiency and increase the productivity of its sales team. Infosys established an offshore Sales Support Center of Excellence (COE) for the telecom company. The Center reduced...


Financial Major Enhances Productivity through Business Process Outsourcing

A leading financial information provider partnered with Infosys BPM to provide round-the-clock services for customers. We developed an automated workflow tool that supported multiple languages. It enabled round-the-clock coverage of financial...


Network Protection Management for a US-based Wholesale Telecom

Infosys has set up a team that remotely provides 24X7 Network Protection Management for the network assets of a telecommunications company in order to ensure minimum downtime and continuous network availability. Infosys BPM's Network...


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