Sales and Fulfillment

Service Offerings

Sales offering

Our Sales solution spans the entire order-to-cash cycle, providing you with transactional and rule-based services, knowledge-based services, and judgment-based services.

Focus areas
The following lists some of the primary issues that we address in this sector:

  • Disparate processes
  • Lack of process standardization across geographies
  • Multiple systems across locations
  • Diverse technology landscape
  • Lack of governance, workflow, monitoring and tracking

Range of Services
Our dedicated team of experts collaborate with you to provide these specialized offerings:

Master data management
  • Catalog management
  • Customer data management
Order receipt and entry
  • Customer support
  • Order validation
  • Discount validation
  • Holds management
  • Order booking
Order administration and fulfillment
  • Change / expedition / cancellation of orders
  • Contract management
  • Helpdesk support
Customer invoice / billing
  • Billing material collection
  • Invoice consolidation
  • Invoice presentation

Infosys BPM's Sales solution has successfully been deployed in many industries such as pharmaceuticals, communication service providers (CSP), automobiles, aerospace, retail and consumer product goods (CPG), and media and entertainment.

Hi-tech and discrete manufacturing
The Hi-tech industry is underlined by over 2,500 full-time employees (FTEs), serving 10 clients in more- than-a-billion-dollar revenue bracket. Successful delivery of services coupled with domain expertise, gathered over the last five years, has elevated us as one of the top service providers in the order-to-cash space. Our diverse domain knowledge puts us in a unique position to serve clients as transformation partners. Now, the focus is to strengthen our foothold and enhance revenue productivity through platform BPM offerings. Niche judgment-based services are also seen as probable deliverables.

The Pharmaceuticals industry has immense offshoring potential in order management, including commercial and clinical supplies, and clinical trial space. Solutions to be developed are database and workflow management, drug supply and tracking, and reconciliation, in addition to simple order-to-cash services.

Automobile and aerospace
The Automobile and Aerospace industry's offshoring potential in order management lies with tier-1 suppliers (standard parts, systems and component suppliers) that supply to original equipment manufacturers (OEMs), and part distributors respectively. Order validation, processing, and catalog management are some order management solution offerings in this space.

Retail / CPG
The Retail and CPG industry offerings include online catalog retailing, food retailing, and brokerage and distribution spaces with potential for offshoring. The order management BPM offering focuses on interactions between CPG companies and large retail chains, distributors and wholesalers. Solution offerings in the online / retail space are order management, catalog and customer data management, and e-Commerce-based analytics.

Communication service providers (CSP)
In the CSP industry, the scope of order management includes revenue assurance and billing areas of the ETOM framework. Key functions that require development of solutions include order capture and provisioning, service design, composition and activation, and billing.

Media and entertainment
Considerable outsourcing / offshoring in the advertising and circulation order management space in the Media and Entertainment industry, poses several opportunities for Infosys BPM. Advertisement creation and design presents high revenue productivity. Emergence of digital media and its growing prominence as a medium for information communication implies digital ad creation and hosting opportunities.

Business outcomes

Our diverse domain knowledge puts us in a unique position to function as transformational partners. Our wide range of services provide the following primary benefits:

  • Uniform customer experience across locations
  • Standardized processes resulting in scalability
  • Rigorous monitoring and tracking
  • Enhanced governance
  • Focus on operations’ metrics to impact key business metrics

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