5 Ways to Save the Physical Retail Store

Article

5 Ways to Save the Physical Retail Store

Learn More

Retail, CPG, and Logistics - BPM Services

Our Retail, CPG, and Logistics practice offers solutions across functions. We partner with clients, offering end-to-end BPM services right from planning to execution. Order management, store support, merchandising support, trade promotions management, logistics execution support, and customer-centric analytics are just some of the many solutions we offer.

Solutions for Retail, and CGP

How We Drive Business Value in Retail, CPG & Logistics

We partner with clients to understand their business challenges and deliver tangible business value by leveraging our technology, process and domain expertise.

To define strategy right from discovery with a blueprint to solve business problems
To design a Shared Services Model across geographies
To manage complex transitions
To ensure superior quality of delivery in spite of the complexity
To provide a diverse workforce with capabilities that complement our client’s business need

Why Us?

Our offerings for the Retail, CPG & Logistics sector include Online and Mobile Operations, Brick & Mortar Retail/CPG Operations, Supply Chain Management, Data Management Support, and Sales & Marketing.

Digital Content Management

Collection, management and publishing of digital assets (titles, site texts, images, and videos)
e-Shop content changes
Content management for social media channels
Product activations
Banner creations for promotions

Digital Application Management

Query resolution
User access management
Asset library management
Product library management

Digital Sales Management

Promotions support
Proactive chat support
Upsell/cross-sell
Online customer churn/retention
Campaign marketing support
Keyword analysis
SEM/SEO recommendations

Order Management & Fulfillment

Order acquisition & validation
Order processing
Returns & rejects
Shipment & delivery creation
Accounts receivables
Credit, debit note processing

Payment Processing/Trade Funds Management

Payment processing
Cash reconciliations
Credit card reconciliations
Funds setup
Fund allocation
Vendor reconciliation
Vendor queries

Real Estate

Property accounting & reconciliations
Utility accounting & reconciliations
Maintenance accounting
Lease receivables and residuals

Store Operations Support

Store technical support (L1 & L2)
Pricing & promotions issue resolution
ASN issues
New store opening project management support
Fraud analytics

Planning & Forecasting

Supply network planning for new product launches
Master data maintenance for supply parameters
Network and inventory optimization

Sourcing & Procurement

Indirect sourcing support
Contract management
Catalogue management
Spend analysis
Market intelligence

Distribution and Logistics Management

Shipment tracking by brand/frequency
Logistics tower support
Transportation changes
Distribution tracking by sales/brand/category
Distributor performance tracking

Master Data Management

Master data setup (15 domains)
Master data maintenance
Data quality through cleansing and enrichment
Data governance
Digital specification packaging setup

Vendor Data Management

Vendor setup & maintenance
Vendor query resolution
Vendor portal setup
Vendor data validation
Tax structure validation and maintenance

Inventory Management

Merchandise movement reconciliation
Inventory discrepancy resolution
IDOC resolution for 3-way matching
Inventory optimisation

Pricing & Promotions Support

Price setup
Price master validation with business rules
Price maintenance and contract management
Promotion setup with customer account, fund type, promotion timelines, and product selection
Annual promotion setup using agreements

Campaign Management

Campaign performance tracking across channels
Campaign effectiveness analysis
Reporting & analytics
Customer retention

Sales & Marketing

Sales tracking by market/brand/category
Customer loyalty through brand penetration
Competitor performance
Retail performance analysis

Trade Promotions Management

Trade promotions setup and maintenance
Trade funds setup
Fund allocations
Payment allocation
Promotion performance reporting