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Procure to Pay Outsourcing Services
Infosys BPM, recognized as a Leader by Gartner® in the 2024 Magic Quadrant™, continues to lead the way in finance and accounting (F&A) outsourcing. With a comprehensive suite of procure to pay services, we enable organizations to optimize their procurement and payment processes for goods and services, drive greater efficiency, and ensure compliance. Our procure-to-pay solutions empower businesses to streamline operations, reduce costs, and enhance supplier relationships for goods and services. Our Procure to Pay outsourcing service covers the entire spectrum of accounts payable processes – from scanning, processing invoices, vendor queries, master data management, claims management to ensuring on-time payment while minimizing value leakages and enhancing vendor and employee satisfaction in the procure-to-pay process.
Transactional activities:
- Supplier management
- Catalog management
- Spend management
- Purchase order management
- Invoice receipt
- Invoice processing
- Payment disbursement
- Master data
- Query management
- Employee claims processing
- Exception management
- Reconciliation
- VAT accounting and reporting
- Period end support
- P-card expense management
- Early pay discount management
- Standard payment terms compliance monitoring
- GR IR management
Key niche activities:
- Spend analytics
- Procurement insights
- E-invoicing implementation / execution
- Supply chain finance – execution / support
- Payment recovery services
- Compliance solutions
- Contract compliance analytics
- Tax compliance services
- Tax reclaim services
Enhance user experience
Why choose us for procure to pay outsourcing (P2P)?
Infosys BPM leverages deep domain expertise to identify opportunities in the P2P accounts payable processes. Some of the key highlights of our experience in P2P services are:
- Handling over 12 million invoices with 99% accuracy
- Managing USD 95 billion in spend and complete 99.99% of rush payments in 24 hours through our P2P cycle
- Managing 52,000 active vendors and processing 15,000 logistics claims within the procure-to-pay cycle
- Making payments of USD 40 billion with a 99.5% straight-through processing rate
- Resolving 180,000 vendor queries from 23 countries
- Processing 15,000 logistics claims and 7,000 utility invoices per annum
- Close to 3,000 professionals dedicated to serving over45 P2P clients
- Driving process excellence by leveraging benchmarking across over 40 parameters in the procure to pay process
How we deliver value?
Our Procure to pay services deliver business value to our clients by reducing the cost of operations, helping them attain world-class cost structures, and implementing best practices in the P2P cycle . We have standardized their accounts payable (AP) processes with a high degree of automation.
We have a comprehensive and integrated P2P service capability. We augment our capability by continuously investing in building P2P expertise through:
- Continuous investment in our end-to-end Source-to-Pay business platform to streamlines the procurement process for goods and services. We take ownership of the platform licensing, hosting, applications, and processes. With the help of the following levers, we expedite the client’s P2P transformation in the procurement process:
- Point technology solutions with a built-in OCR engine and customized AP workflow enhance the efficiency of the procure-to-pay process.
- A dedicated Procure-to-Pay academy, which focuses on increasing domain expertise.
- Specialization of resources through dedicated domain development programs called 'PTP Practice Ambassador'.
Digital components for procure-to-pay outsourcing services & solutions
Digital accounts payable
Driving touchless invoice processing by leveraging best-in-class technology solutions.
Leverage our next-generation AP Platform that allows you to manage the entire Invoice-to-Pay lifecycle across industries, geos, ERPs, and team sizes. With a modular in-built artificial intelligence (AI) engine driving machine learning (ML) and robotics process automation (RPA), it offers an end-to-end solution for all your AP needs.
Our AP technology solutions and platform includes features to enhance the P2P cycle:
- Native integration with most leading E-invoicing networks for uni-channel invoice receipting
- Next-generation AI-driven OCR and XML extractors for the procurement process
- AI-driven automation solving real-world AP problems – GL Coding / EDI fallouts and resolutions
- Configurable workflows
- Best-in-class scanning partnerships for a global- document scanning and archiving reach
- Next-gen cognitive chatbots on our portals driving automated query responses, aiding self-service
- AP cockpits with predictive insights on business metrics such as DPO and potential working capital savings
- Native integrations with most leading ERPs for quicker time-to-value in the financial sector
- In-built sub-ledger module - consume accounts payable as a service in the financial market
- AI-driven zero-touch travel and expense audits
- Private blockchain and adjacent technologies for end-to-end supply chain solutions and procure-to-pay software
What does it mean for you?
- Significantly reduced cost of invoice processing and claims processing can be achieved through effective P2P solutions
- Improved realization in processes such as bill backs and rebates
- 45% improvement in efficiency
- Reduced errors and higher first-time throughputs in the P2P process
- Business benefits leveraging early payment discounts and improved DPO
- Superior experience
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Challenges and solutions for procure to pay services
Our procure-to-pay services implement guided buying and pre-approved catalogs that steer employees toward preferred vendors and negotiated contracts. This centralization ensures 100% policy compliance, eliminating unauthorized purchases and capturing negotiated savings that typically leak in manual systems.
While P2P focuses on the downstream transactional lifecycle from requisitioning and PO creation to receiving and payment S2P is a broader suite that includes upstream strategic sourcing and contract negotiation. Our P2P services seamlessly integrate with your existing sourcing strategies to ensure that negotiated terms are accurately executed during the payment phase.
Our automated procure-to-pay services utilize a robust three-way match that cross-references the purchase order, the goods receipt, and the supplier invoice before authorizing payment. This rigorous validation prevents overpayment, identifies billing discrepancies early, and acts as a primary defence against AP fraud and duplicate invoicing.
Yes, our procure-to-pay services are designed for ecosystem-wide compatibility, offering seamless data synchronization with major ERPs to provide real-time budget visibility. This integration eliminates data silos between procurement and finance, ensuring a "single source of truth" for all global spend analytics.
By digitizing the invoice-to-pay cycle, we ensure faster, on-time payments and provide suppliers with transparent, real-time visibility into their payment status through dedicated portals. This reliability reduces administrative friction, improves your credit standing, and positions your organization as a "customer of choice" for top-tier vendors.
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