assess. build. scale. transform
Talk to our GCC advisory teamInfosys designs, builds, scales and transforms global capability centers (GCCs) with AI as part of the operating model from day one. Our ready-to-deploy frameworks cover the full range of GCCs: strategy and business case, legal entity and operating model, talent and location choice, transition and governance, and continuous scaling and transformation. Enterprises use them to build centers faster, run them leaner, and help them remain strategically relevant as enterprise priorities evolve.
25+
5000+
30% - 40%
4
27+
35+
We support GCCs through integrated advisory, delivery, and governance, ensuring that strategic decisions translate seamlessly into execution and are continuously measured and optimized at scale. Across all four pillars, we hold strategy, compliance, location, operating model, and ongoing optimization in one integrated view, for established hubs and emerging ones alike.
Decide with evidence, not instinct
Before a lease is signed, we determine whether a GCC is the right model, define its scope and expected value, and assess readiness. This includes market, talent, and activity baselining; centralization assessment; cost-benefit modeling and business case development; operating model, governance, and RACI design; process modeling; maturity assessment; and an execution roadmap.
Sub-capability List:
Outcome: A board-ready decision, with the operating model already designed.
End-to-end execution, under your choice of ownership model
We build the center: legal entity registration, organization design, facilities and infrastructure, talent acquisition, employer branding, transition management, hyper-care, and the move to business as usual. This is done under the commercial model aligned with your risk appetite.
Sub-capability List:
Outcome: A center that's delivering real business results.
Modular as-a-service capability, without rebuilding what works
For existing centers, we add capability in modules rather than programs: talent as a service and performance excellence to lift throughput; transition, infra, and facilities as a service to absorb new scope; risk, audit, and compliance as a service plus business continuity planning; business value realization and maturity assessment.
Sub-capability List:
Outcome: More scope, more value.
Reimagine the center as an AI-first hub
We assess AI readiness, define the strategy, roadmap, and business case, then execute transformation through process redesign, automation, point solutions, agentic AI platforms, and centers of excellence that embed capabilities into ongoing operations.
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Outcome: A center your enterprise transforms with.
Build-operate-transform-transfer (BOTT)
Joint venture (JV)
Assisted GCC build
Hybrid (GCC + offshore development center)
Build-operate-acquire (BOA)
This phrase is making the rounds in this market; here’s our version: an AI-first GCC is one where agentic workflows, platforms, and human teams are designed, governed, and measured together, not a traditional center where copilots are issued to staff. The result is a GCC which absorbs more scope and justifies its business case.
Production platforms, not proofs of concept. APOC and IOOP run AI agent-led operations across process towers, with orchestration, human-in-the-loop checkpoints and audit trails built in.
Targeted accelerators that deploy in weeks: ActSmart, our Data Profiling Assistant, and GenAI BizOps, among others. They can demonstrate value in a single process.
Our setup and transition frameworks are pre-instrumented for AI-led operations, so process design, role design, and governance assume agents in the workflow from the initial design stage.
An automation CoE and a reporting and analytics CoE embedded in the center, so capability compounds internally instead of depending on external programs.
Bringing values to businesses through our products and services
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Case Study
Infosys has been consistently recognized by leading global analyst firms for our excellence in global capability center (GCC) services.
Unlike traditional BPO models, utilizing our dedicated GCC services ensures your enterprise retains absolute ownership of its intellectual property, data, and proprietary processes. Our comprehensive GCC offerings are legally and structurally designed to give you complete operational control while acting as a secure, seamless extension of your US headquarters.
Our adaptable gcc services support multiple deployment frameworks, including Build-Operate-Transfer (BOT), Joint Ventures, and fully managed hybrid models. We strategically tailor these gcc offerings to align perfectly with your enterprise's specific risk profile, capital expenditure limits, and long-term scalability goals.
Leveraging our pre-configured operational blueprints and AI accelerators, we deploy our GCC services to rapidly establish your new center, often within a few months. Our end-to-end GCC offerings streamline critical bottleneck phases from real estate procurement to initial talent onboarding drastically reducing your time-to-market.
Our premium GCC offerings integrate hyper-localized employer branding and specialized talent incubation strategies to attract top-tier professionals in highly competitive global hubs. By embedding continuous upskilling and strong cultural alignment into our GCC services, we help you build a resilient workforce with significantly lower attrition rates.
Yes, a core strategic pillar of our GCC services is the transformation of mature, transactional cost-centres into high-value centres of Excellence (CoEs). By integrating agentic AI, automation, and advanced analytics, our targeted GCC offerings elevate your global operations to drive strategic business orchestration and measurable bottom-line growth.
Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better.
Assess and design
Setup and build
Scale
Transform
