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Global capability centers for scalable business growth

Infosys empowers enterprises to design, build, and transform future-ready global capability centers (GCCs) through proven, ready-to-deploy, end-to-end frameworks and GCC advisory services that span strategy, operating model, and location choices across emerging GCC hubs worldwide.

Our GCC outsourcing model gives clients the flexibility to choose from various offerings across four key areas:

  • Assess and design
  • Setup and build
  • Scale
  • Transform

With AI-powered blueprints, agentic AI accelerators, and a growing global talent base, Infosys drives GCC transformation that create resilient GCCs that drive value while keeping GCC compliance and risk considerations central to design and operations. We are recognized as a GCC domain leader by major analyst studies, such as ISG Provider Lens™ Global Capability Center (GCC) Services 2025.

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Maximizing enterprise ROI with our core GCC offerings

30%
Reduction in processing cost through AI-first operations
50%
Faster GCC setup using the “assisted build” model
30-40%
Savings offered over 3-5 years
30+
GCCs set up across the globe

The four strategic pillars of our end-to-end GCC services

At Infosys, we bring deep expertise and a proven frameworks to help global enterprises build, scale, and transform their global capability centers (GCCs) through integrated GCC advisory services, delivery capabilities, and governance models. Our end-to-end GCC services are structured across four strategic pillars:

These pillars drive GCC digital transformation - covering strategy and GCC compliance, location and operating model decisions, and ongoing optimisation across both established and emerging GCC hubs worldwide.

Help clients decide whether to set up a GCC, and define the vision, strategy, operating model, and readiness to launch

GCC strategy and visioning

GCC strategy and vision

  • Market, talent, and activity baselining
  • Centralization potential
Business case and ROI modeling

Business case and ROI modeling

  • Cost-benefit analysis
  • Execution roadmap
Operating model and governance design

Operating model and governance design

  • GCC target operating model
  • Governance and RACI framework
GCC readiness assessment

GCC readiness assessment

  • Process modelling and maturity assessment

End-to-end setup of GCCs across multiple flexible client-preferred models with Infosys as the strategic partner

Setup and execution models

Setup and execution models

  • Captive (assisted buildout), BOT, BOTT, JV, hybrid GCC+ODC, GCC as a service, managed services
Entity and organization structuring

Entity and organization structuring

  • Legal entity setup
  • Organization design
Talent strategy and workforce build

Talent strategy and workforce build

  • Talent strategy and workforce management
  • Talent acquisition (sourcing to onboarding)
  • EVP and employer branding
Transition execution, change, and governance

Transition execution, change, and governance

  • TMO setup and execution, hyper care and BAU
  • Org change management
  • Performance and governance framework, setup

Drive value, performance, and expansion of existing GCCs through integrated, modular as a service offerings

GCC talent and brand scaling

GCC talent and brand scaling

  • Talent as a service
  • Performance excellence as a service
GCC operations and infra optimization

GCC operations and infra optimization

  • Transition as a service
  • Infra and facilities as a service
Risk, compliance and resilience

Risk, compliance and resilience

  • Risk, audit, compliance as a service
  • BCP as a service
GCC value enhancement

GCC value enhancement

  • Business value realization
  • GCC maturity assessment

Reimagine GCCs as digital, ai-first hubs driving enterprise transformation

AI-first GCC

AI-first GCC

  • AI-first GCC readiness assessment
  • AI-first GCC strategy
  • Business case for AI-led transformation
Agentic AI enablement

Agentic AI enablement

  • Agentic AI-powered platforms (APOC, IOOP, etc.)
Intelligent process transformation

Intelligent process transformation

  • Process redesign and automation
  • Point solutions (ActSmart, data profiling assistant, GenAI BizOps, etc.)
CoE services

CoE services

  • Automation CoE
  • Reporting and analytics CoE
Line

Flexible engagement models to scale your GCC offerings

Build-operate-transform-transfer (BOTT)

Joint venture (JV)

Assisted GCC build

Hybrid (GCC + offshore development center)

Build-operate-acquire (BOA)



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Insights

Point Of View

The future of global capability centres: how cloud and AI are transforming enterprise operations
Point Of View
How GCC hiring works and the talent strategies behind a successful setup

How GCC hiring works and the talent strategies behind a successful setup

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Blog

From cost hubs to anticipatory intelligence: how GCCs are being redefined in 2026

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Blog

How GCC capability arbitrage is redefining global operations

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Point of view

Rethinking GCCs: from cost centres to innovation hubs in the digital era

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Blog

The AI-powered facility: moving from reactive repairs to predictive intelligence

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Blog

Decoding the multi-site GCC strategy: leveraging regional hubs for value creation

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See More

Major client successes

  • Established a GCC for a leading payments firm via the assisted build model
  • Hired 1,000 professionals to establish a strong talent base
  • Deployed 50+ training modules to accelerate workforce readiness
  • Co-created AI-led GCC via Joint Venture model
  • Onboarded 600+ employees to build strong capability
  • Delivered 20+ AI proofs of concept, driving innovation
  • Leveraged the BOTT model for strategic transformation
  • Automated processes to enhance efficiency
  • Streamlined order-to-cash operations for improved performance
  • Implemented hybrid model combining GCC and offshore development center (ODC) services
  • Enabled seamless team integration across locations
  • Achieved scalable staffing to meet dynamic business needs
  • Leveraged BOTT model for strategic transformation
  • Established automation center of excellence to drive innovation
  • Supported IT migration for seamless operations

Analyst recognitions

Infosys has been consistently recognized by leading global analyst firms for our excellence in global capability center (GCC) services.

Analyst Corner

Infosys positioned as a Leader in ISG Provider Lens™ Global Capability Center (GCC) Services 2026 Global study

Analyst Corner

Infosys Recognized as a Leader in Avasant Global Competency Center Services 2025 RadarView™

Analyst Corner

Infosys Recognized as a Leader in ISG Provider Lens™ Global Capability Center (GCC) Services 2025 Study

Analyst Corner

Global In-house Center (GIC) Setup Capabilities in India – Provider PEAK Matrix® Assessment

Challenges and solutions for global capability centers

Unlike traditional BPO models, utilizing our dedicated GCC services ensures your enterprise retains absolute ownership of its intellectual property, data, and proprietary processes. Our comprehensive GCC offerings are legally and structurally designed to give you complete operational control while acting as a secure, seamless extension of your US headquarters.

Our adaptable gcc services support multiple deployment frameworks, including Build-Operate-Transfer (BOT), Joint Ventures, and fully managed hybrid models. We strategically tailor these gcc offerings to align perfectly with your enterprise's specific risk profile, capital expenditure limits, and long-term scalability goals.

Leveraging our pre-configured operational blueprints and AI accelerators, we deploy our GCC services to rapidly establish your new center, often within a few months. Our end-to-end GCC offerings streamline critical bottleneck phases from real estate procurement to initial talent onboarding drastically reducing your time-to-market.

Our premium GCC offerings integrate hyper-localized employer branding and specialized talent incubation strategies to attract top-tier professionals in highly competitive global hubs. By embedding continuous upskilling and strong cultural alignment into our GCC services, we help you build a resilient workforce with significantly lower attrition rates.

Yes, a core strategic pillar of our GCC services is the transformation of mature, transactional cost-centres into high-value centres of Excellence (CoEs). By integrating agentic AI, automation, and advanced analytics, our targeted GCC offerings elevate your global operations to drive strategic business orchestration and measurable bottom-line growth.

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Assess and design

Help clients decide whether to set up a GCC, and define the vision, strategy, operating model, and readiness to launch

GCC strategy and visioning

GCC strategy and visioning

  • Market, talent, and activity baselining
  • Centralization potential
False positives savings

GCC strategy and visioning

  • Market, talent, and activity baselining
  • Centralization potential
AI/ML Models

GCC strategy and visioning

  • Market, talent, and activity baselining
  • Centralization potential
AI/ML Models

GCC strategy and visioning

  • Market, talent, and activity baselining
  • Centralization potential