Retail outsourcing services that transform your business operations
Infosys BPM's retail outsourcing services help you navigate the future of retail through Retail.Nxt, our practitioner-led approach to building sentient, responsive, and agile retail operations. Powered by the Live Enterprise digital framework, our retail BPM solutions augment your core business processes across merchandising, supply chain, customer management, and more, driving efficiency, effectiveness, and competitiveness at every step. With deep domain expertise and a new-age shared services operating model, we help you stay mindful of your customers' needs while delivering standardized processes, improved business performance, and a measurable reduction in operating costs.
Client insights
Why leading retailers choose us for retail outsourcing & consulting service
The retail industry is evolving rapidly, and outsourcing is playing a pivotal role in helping businesses streamline operations, optimize costs, and focus on customer experience. Our retail consultancy services have evolved into comprehensive, integrated retail tech solutions, combining technology management with domain-led operations through our proprietary Live Enterprise digital framework. With 20+ years of proven experience in retail tech consulting and managed services, we have transformed value chains for enterprise retailers across groceries, electronics, apparel, beauty, and quick-service restaurants.
Our esteemed clientele of top global retailers stands as a testament to the strength of our credentials. Experience innovation and success with Infosys and embrace the future of retail.
Experience the future of retail with Infosys BPM—where expertise, innovation, and results converge.
Retail business solutions across the full plan-buy-move-sell value chain
Merchandising
- Range & promo planning support
- Space planning
- Assortment planning
- Inventory management
- Product performance
- Site merchandising
- Budgeting & forecasting
- Supplier management
Category management
- New product introduction
- Supplier onboarding, Query management
- Competitor analysis
- Sales and margin reporting
- Pricing analytics
- Promo effectiveness analysis
- Catalog management
Supply chain
- Supply chain planning
- Order management
- Logistics & fulfillment: inbound & outbound support
- Inventory management
- DC-Level reporting & analytics
- After market support- reverse logistics, claims/ warranty management, supplier recovery
Omnichannel
- Customer management
- Store helpdesk
- Workforce management
- Content management & marketing operations
- Revenue & profitability analysis
- Loyalty management
Digital marketing
- Driving traffic
- Digital campaigns
- Digital store optimization
- Email marketing
- Pay per click, Ad optimization & troubleshooting
- Social media marketing
Retail management consulting services across enterprise functions
Finance & accounting
- Procure-to-pay
- Order-to-cash
- Record-to-report
- Enterprise reporting, analytics, and planning
- Tax Support
- Industry specialized services
- Digital finance solutions
- Accounts payable on cloud (APOC)
Human resource
- Payroll outsourcing
- Recruitment outsourcing
- Learning services
- Benefits administration
Legal & compliance
- eDiscovery managed services
- Contract management and analysis
- Research solutions
- Next generation eDiscovery
Sourcing & procurement
- Category plans and execution
- Sourcing support & tail spend management
- Supplier relationship management
- Contract management administration
- Spend analytics
- Procurement strategy and consulting services
Sales & fulfillment
- Pre-sales
- Sales
- After sales
- Fulfillment
- Supply chain optimization
- Business process management for 3PLs
Customer care services
- Customer care services
- Service desk services
- Contact center consulting
- Support services
Maximizing CX: Delivering value beyond expectations
We have built strong expertise by catering to multiple industry segments including groceries, electronics, apparel/footwear and accessories, beauty and health, stationery and printing solutions, quick-service restaurants, and outdoor recreation. Our retail loyalty solutions, including NPS-optimized member programs and AI-driven personalisation, have delivered NPS scores of 30+ across end customer experience engagements, making customer retention a measurable commercial outcome, not just a service metric.Some of our past engagements have resulted in clients realizing great improvement across key business metrics. We deliver on our promised retail outsourcing customer service benefits by:
Success stories
Bringing values to businesses through our products and services
Case Study
Case Study
Case Study
Our retail outsourcing offerings
Infosys BPM combines the Live Enterprise framework, digital technologies, and data-driven analytics to drive growth, efficiency, and customer satisfaction for your retail business.
Rewards & recognitions
Awards & analyst recognitions won by Infosys BPM
Challenges and solutions retail outsourcing
Retail outsourcing covers functions across the full value chain merchandising and category management, supply chain planning, order fulfilment, finance and accounting, HR, sourcing and procurement, digital marketing, and omnichannel customer care. Infosys BPM structures these across a Plan-Buy-Move-Sell model, giving enterprise retailers end-to-end operational coverage.
Infosys BPM retail clients have achieved a 40–65% reduction in cost-to-serve, 20–45% improvement in people productivity, and 40% faster speed-to-market in e-commerce operations.
Retail BPO covers execution of defined processes such as accounts payable or customer service. As retail managed services go further, the provider takes end-to-end accountability for a function including its technology, performance, and continuous improvement. Infosys BPM operates as an integrated technology and retail managed services partner, not just a process executor.
Infosys BPM supports omnichannel retail through customer management, store helpdesk, workforce management, content management, digital marketing operations, and loyalty management all designed to deliver consistent experiences across in-store, online, and mobile channels.
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