Blog Supply chain solutions and trends for the CPG industry Learn More Article 5 Ways to Save the Physical Retail Store Learn More
Retail, CPG, and Logistics - BPM Services Our Retail, CPG, and Logistics practice offers solutions across functions. We partner with clients, offering end-to-end BPM services right from planning to execution. Order management, store support, merchandising support, trade promotions management, logistics execution support, and customer-centric analytics are just some of the many solutions we offer. How We Drive Business Value in Retail, CPG & Logistics We partner with clients to understand their business challenges and deliver tangible business value by leveraging our technology, process and domain expertise. To define strategy right from discovery with a blueprint to solve business problems To design a Shared Services Model across geographies To manage complex transitions To ensure superior quality of delivery in spite of the complexity To provide a diverse workforce with capabilities that complement our client’s business need
Insights Blog How Digitisation Delivers Customer Centricity in the CPG Industry Case Study Getting past the roadblocks with transport transformation Read More Blog Why Big Data and Analytics Is a Must for Profitable Growth in CPG Read More Blog What Makes Master Data Management a Winning Strategy for CPG Businesses Read More Blog BPM In Retail Banking - Transforming Challenges To Opportunities Read More Case Study Refashioning merchandizing with transformation Read More Case Study Stirring the pot of transformation Read More See More
Why Us? Our offerings for the Retail, CPG & Logistics sector include Online and Mobile Operations, Brick & Mortar Retail/CPG Operations, Supply Chain Management, Data Management Support, and Sales & Marketing. Online and Mobile Operations Brick & Mortar Retail/CPG Operations Supply Chain Management Data Management Support Sales & Marketing Digital Content Management Collection, management and publishing of digital assets (titles, site texts, images, and videos) e-Shop content changes Content management for social media channels Product activations Banner creations for promotions Digital Application Management Query resolution User access management Asset library management Product library management Digital Sales Management Promotions support Proactive chat support Upsell/cross-sell Online customer churn/retention Campaign marketing support Keyword analysis SEM/SEO recommendations Order Management & Fulfillment Order acquisition & validation Order processing Returns & rejects Shipment & delivery creation Accounts receivables Credit, debit note processing Payment Processing/Trade Funds Management Payment processing Cash reconciliations Credit card reconciliations Funds setup Fund allocation Vendor reconciliation Vendor queries Real Estate Property accounting & reconciliations Utility accounting & reconciliations Maintenance accounting Lease receivables and residuals Store Operations Support Store technical support (L1 & L2) Pricing & promotions issue resolution ASN issues New store opening project management support Fraud analytics Planning & Forecasting Supply network planning for new product launches Master data maintenance for supply parameters Network and inventory optimization Sourcing & Procurement Indirect sourcing support Contract management Catalogue management Spend analysis Market intelligence Distribution and Logistics Management Shipment tracking by brand/frequency Logistics tower support Transportation changes Distribution tracking by sales/brand/category Distributor performance tracking Master Data Management Master data setup (15 domains) Master data maintenance Data quality through cleansing and enrichment Data governance Digital specification packaging setup Vendor Data Management Vendor setup & maintenance Vendor query resolution Vendor portal setup Vendor data validation Tax structure validation and maintenance Inventory Management Merchandise movement reconciliation Inventory discrepancy resolution IDOC resolution for 3-way matching Inventory optimisation Pricing & Promotions Support Price setup Price master validation with business rules Price maintenance and contract management Promotion setup with customer account, fund type, promotion timelines, and product selection Annual promotion setup using agreements Campaign Management Campaign performance tracking across channels Campaign effectiveness analysis Reporting & analytics Customer retention Sales & Marketing Sales tracking by market/brand/category Customer loyalty through brand penetration Competitor performance Retail performance analysis Trade Promotions Management Trade promotions setup and maintenance Trade funds setup Fund allocations Payment allocation Promotion performance reporting
Success Stories Bringing values to businesses through our products and services Case Study Is your digital stable up and running Case Study A balanced diet for debt reduction Case Study Getting past the roadblocks with transport transformation Case Study Stirring the pot of transformation SHOW MORE
Our Offerings Infosys combines data-driven analytics and IP assets to drive growth across retail segments
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