Retail, CPG, and Logistics - BPM Services

Our Retail, CPG, and Logistics practice offers solutions across functions. We partner with clients, offering end-to-end BPM services right from planning to execution. Order management, store support, merchandising support, trade promotions management, logistics execution support, and customer-centric analytics are just some of the many solutions we offer.

BPM and Digital Transformation

Solutions for Retail, and CGP

How We Drive Business Value in Retail, CPG & Logistics

We partner with clients to understand their business challenges and deliver tangible business value by leveraging our technology, process and domain expertise.

  • To define strategy right from discovery with a blueprint to solve business problems
  • To design a Shared Services Model across geographies
  • To manage complex transitions
  • To ensure superior quality of delivery in spite of the complexity
  • To provide a diverse workforce with capabilities that complement our client’s business need
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Insights

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Why Us?

Our offerings for the Retail, CPG & Logistics sector include Online and Mobile Operations, Brick & Mortar Retail/CPG Operations, Supply Chain Management, Data Management Support, and Sales & Marketing.

Digital Content Management


  • Collection, management and publishing of digital assets (titles, site texts, images, and videos)
  • e-Shop content changes
  • Content management for social media channels
  • Product activations
  • Banner creations for promotions

Digital Application Management


  • Query resolution
  • User access management
  • Asset library management
  • Product library management

Digital Sales Management


  • Promotions support
  • Proactive chat support
  • Upsell/cross-sell
  • Online customer churn/retention
  • Campaign marketing support
  • Keyword analysis
  • SEM/SEO recommendations

Order Management & Fulfillment


  • Order acquisition & validation
  • Order processing
  • Returns & rejects
  • Shipment & delivery creation
  • Accounts receivables
  • Credit, debit note processing

Payment Processing/Trade Funds Management


  • Payment processing
  • Cash reconciliations
  • Credit card reconciliations
  • Funds setup
  • Fund allocation
  • Vendor reconciliation
  • Vendor queries

Real Estate


  • Property accounting & reconciliations
  • Utility accounting & reconciliations
  • Maintenance accounting
  • Lease receivables and residuals

Store Operations Support


  • Store technical support (L1 & L2)
  • Pricing & promotions issue resolution
  • ASN issues
  • New store opening project management support
  • Fraud analytics

Planning & Forecasting


  • Supply network planning for new product launches
  • Master data maintenance for supply parameters
  • Network and inventory optimization

Sourcing & Procurement


  • Indirect sourcing support
  • Contract management
  • Catalogue management
  • Spend analysis
  • Market intelligence

Distribution and Logistics Management


  • Shipment tracking by brand/frequency
  • Logistics tower support
  • Transportation changes
  • Distribution tracking by sales/brand/category
  • Distributor performance tracking

Master Data Management


  • Master data setup (15 domains)
  • Master data maintenance
  • Data quality through cleansing and enrichment
  • Data governance
  • Digital specification packaging setup

Vendor Data Management


  • Vendor setup & maintenance
  • Vendor query resolution
  • Vendor portal setup
  • Vendor data validation
  • Tax structure validation and maintenance

Inventory Management


  • Merchandise movement reconciliation
  • Inventory discrepancy resolution
  • IDOC resolution for 3-way matching
  • Inventory optimisation

Pricing & Promotions Support


  • Price setup
  • Price master validation with business rules
  • Price maintenance and contract management
  • Promotion setup with customer account, fund type, promotion timelines, and product selection
  • Annual promotion setup using agreements

Campaign Management


  • Campaign performance tracking across channels
  • Campaign effectiveness analysis
  • Reporting & analytics
  • Customer retention

Sales & Marketing


  • Sales tracking by market/brand/category
  • Customer loyalty through brand penetration
  • Competitor performance
  • Retail performance analysis

Trade Promotions Management


  • Trade promotions setup and maintenance
  • Trade funds setup
  • Fund allocations
  • Payment allocation
  • Promotion performance reporting

Our Offerings

     

Infosys combines data-driven analytics and IP assets to drive growth across retail segments

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