Sales and Fulfillment

Case Studies

Cisco Delivering World Class Customer Service with its Digital OneOffice Framework

Cisco partnered with Infosys BPO for its World Class Customer Service (WCSS) project in 2015. The project aimed to design and deploy RPA solutions in order to reduce both the customer and employee...

Published with the permission of HfS

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Delivering value from BPM – Infosys and Arrow grow engagement into 360-degree relationship

This case study by HfS Research presents the progression of the Arrow Electronics and Infosys BPO relationship. From an outsourcing arrangement to one where working together resulted in a wide range of benefits for both companies.

Published with the permission of HfS

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Infosys Partners with Cisco to Improve User/ Partner Experience and Service Sales Revenues

Infosys BPO partnered with Cisco to support end-to-end engagement with its Tier-1 partners. Infosys BPO enhanced Cisco's sales metrics and service strategies by implementing best practices and business models through worldwide partner...

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Contact Center Improves Process Efficiency for Network Manufacturer

A leading global network equipment manufacturer sought to standardize and streamline their decentralized sales and fulfillment processes. Infosys was engaged to setup contact and recovery centers, which consolidated and standardized activities resulting in process efficiency.

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Warranty Process and Claims Management for a Leading Construction and Mining Equipment Manufacturer

A leading manufacturer of construction and mining equipment sought to align its dealer payment processes with warranty coverage and allowances. Infosys BPM streamlined...

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Order Management Services for One of the World's Largest Networking OEMs

A global networking equipment manufacturer wanted to transform its business processes and ensure better functioning of its order processing cycle. Infosys BPM consolidated the global operations of the company in one location by using the shared services...

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Revenue Assurance Solution Rings in More Business

Orange Business Services transformed disparate systems for effective ordering, provisioning and billing with Infosys BPM’s Revenue Assurance solution.

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