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Sourcing and Procurement Outsourcing Services

At Infosys BPM, we're your one-stop partner for streamlining and optimizing your procurement operations. We've meticulously built capabilities across services and technology to support you throughout your entire procurement outsourcing journey. Our industry-leading procurement outsourcing solutions are designed to empower you with the latest advancements in Artificial Intelligence (AI) to enhance all procurement activities.

Business challenges in sourcing and procurement

Sourcing and procurement leaders often face:

  • Fragmented spend, supplier, and contract data across regions and systems.
  • Limited bandwidth to run consistent sourcing events and manage tail spend.
  • Low adoption of digital tools, leading to manual work and policy non compliance.
  • Difficulty linking procurement activity to measurable business outcomes such as savings, risk reduction, and resilience.

Here's how Infosys BPM leverages AI to revolutionize your procurement:

  • Smarter Spend Analysis: AI automates data gathering and analysis from various sources, uncovering hidden cost-saving opportunities and providing a clear view of your spending patterns to optimize procurement operations within our sourcing and procurement outsourcing services.
  • Predictive Procurement: Forecast future demand and market trends, make proactive sourcing decisions and mitigate potential supply chain disruptions through intelligent procurement activities.
  • Automated Risk Management: Identify and mitigate potential risks associated with suppliers, ensuring a more secure and reliable procurement outsourcing process, supporting more secure and reliable sourcing and procurement outsourcing.
  • Enhanced Supplier Negotiation: AI-powered tools can analyze historical data and market trends to suggest optimal negotiation strategies and pricing models , enabling you to outsource procurement effectively helping your teams and our managed services teams negotiate more effectively across categories.

By combining AI with our best-in-class procurement outsourcing solutions, Infosys BPM helps you achieve faster, data-driven decision-making, optimize costs, and gain a significant competitive advantage in your procurement operations.

Why choose our procurement outsourcing?

Our sourcing and procurement outsourcing model combines design thinking, AI‑ and analytics‑led automation, and strong category management capabilities to deliver sustained value in complex, global environments.

We extensively leverage design thinking (DT) during solution development, transition, and stable state operations to better understand and define our client’s underlying needs for sourcing and procurement, rather than just address the stated problems. We design solutions that are ‘fit for purpose’ with clients defining what value is important and then ensuring the value is delivered and recognized.

Infosys BPM leverages “Nia”, a proprietary knowledge-based AI platform that brings machine learning together with the deep knowledge of an organization to drive automation and innovation and provide productivity improvements to the tune of 70%-90% in transactional processes. This automation platform provides productivity improvement ranging from 15-50% while enhancing the effectiveness of procurement processes – both upstream and downstream.

Infosys BPM helps organizations improve procurement metrics through descriptive, diagnostic, predictive, and prescriptive analytics solutions. Through advanced analytics in combination with AI, we are now offering Category Digital Cockpit and Procurement Insights services, providing interconnected insights, simulations, and decision support services for senior stakeholders.

Continued investment in highly experienced skillsets and category councils for complete category coverage across indirect, capex, and many direct categories.

We have focused groups continually working towards the creation of various new products / services as well as offerings.

Infosys BPM diamond framework for procurement

Infosys BPM’s Diamond Framework for Procurement holistically spans activities and enablers required to achieve best-in-class procurement status:

Strategy, Value, Operations

Access AI-based capabilities

Challenges and solutions

Outsourcing selected sourcing and procurement activities to a partner with established processes, category expertise, and digital platforms helps scale transformation while internal teams focus on strategy and stakeholder management.

A managed services model embeds e sourcing, CLM, and analytics into day to day operations, with standardised playbooks and governance to drive adoption and consistent usage across regions and business units.

Clear KPIs, dashboards, and value tracking frameworks connect sourcing and procurement outsourcing initiatives to savings, compliance, risk metrics, and stakeholder experience, giving leadership visibility into impact.

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