The Business Process Outsourcing (BPO) industry must evolve from generic offerings to tailor-made solutions that address operational functions. Solutions that are focused on supply chain and order management processes can increase business agility and drive innovation, according to Infosys’ expert.
Our expert discusses how customized BPO offerings support strategic initiatives and help develop competitive advantage for customers. He acknowledges that the BPO industry must make substantial investments to acquire knowledge and capabilities for customized solutions.
Shyam is a solution anchor in the Order Management practice at Infosys BPM. He has more than nine years of experience in High-Tech and Discrete Manufacturing supply chains. Shyam is an alumnus of the London School of Economics.He can be reached at
Order Management Services for One of the World's Largest Networking OEMs
Discover value through outsourcing middle and back-office functions
Don’t lose sleep over your transformation journey
Infosys transforms payroll and billing systems at Hudson with some remarkable achievements