The Business Process Outsourcing (BPO) industry must evolve from generic offerings to tailor-made solutions that address
operational functions. Solutions that are focused on supply chain and order management processes can increase business
agility and drive innovation, according to Infosys’ expert.
Our expert discusses how customized BPO offerings support strategic initiatives and help develop competitive advantage for
customers. He acknowledges that the BPO industry must make substantial investments to acquire knowledge and capabilities
for customized solutions.
Shyam is a solution anchor in the Order Management practice at Infosys BPM. He has more than nine years of experience in
High-Tech and Discrete Manufacturing supply chains. Shyam is an alumnus of the London School of Economics.He can be reached