Communications Service Providers

Service Offerings

CSP Offerings:
Wireline | Wireless | Cable

Communications Service Providers

Sales to Fulfillment
  • Order entry for pre-paid and post-paid customer orders
  • Regulatory verification and compliance validation
  • Service assignment and activation
  • Mobile content provisioning
  • Service setup support
  • Service upgrade, change or cease provisioning

Service Assurance

  • Customer technical support
  • Trouble ticketing support
  • Testing and troubleshooting
  • Network fault and performance monitoring for voice and non-voice services
  • Traffic monitoring
  • Alarm management
Local Number Portability
  • Our experience in providing services to Communication Service Providers globally enables us to provide Local Number Portability
Return Management
  • Ensure timely product recovery

Usage to Cash

  • Management of billing systems, helping clients with converged billing
  • Revenue reconciliation
  • Analysis and closure of third party revenue sharing for value-added services
  • Billing support desk
  • Analysis of revenue leakage
  • Connection fraud management

Analytics

  • Churn management
  • Loyalty programs’ analysis
  • Customer profitability analysis
  • CDR and UDR analytics
  • Suspense management

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