Financial Services

Service Offerings

Infosys BPM offerings for banking

Change is the new constant for the banking industry – with volatility in global markets, new regulations and heightened customer expectations. Today, two focus areas for banks are maintaining healthy margins, and improving end-customer experience to ensure retention. We can help you realize tangible outcomes in these areas, through comprehensive BPM services, process consulting, and technology-enabled solutions.

Challenges and opportunities

Banks are redefining their business models to create a competitive edge and ensure consistency in growth. Innovation in technology and business process outsourcing will be key to the success of these models. Today, imperatives for banks include:

  • Make risk management more strategic to keep pace with regulatory requirements
  • Adopt outsourcing to curtail costs
  • Redefine business strategies in terms of core product segments
  • Harness data analytics to better understand customer needs and experience

Our offerings

The banking practice at Infosys BPM handles highly complex needs for clients across the banking value chain – including retail banking operations, lending / mortgage, and credit cards. We also provide a host of functional services in finance and accounting, human resources, procurement, legal processing, research and analytics. Our services help companies transform their business processes, improve financial performance, and standardize processes with reduced costs. Some benefits we have delivered for our clients include:

  • A leading Australian bank: 95% reduction in reconciliation errors – through process reengineering and automation in the credit cards chargeback process
  • A top 10 US bank: US$1.1 million savings as a combination of reduced fraudulent losses and gain share benefits – through efficient enterprise fraud management processes
  • A leading US bank: 50% reduction in cycle time – through process re-engineering in commercial lending assessment

Find out more about our offerings for

Infosys BPM banking offerings at a glance

Infosys BPM banking offerings at a glance

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