Client Insights


  • Edelweiss

    "Edelweiss was looking for a strong partner to help achieve business process reengineering for accounts closing process. We were glad that we selected Infosys as they appointed skilled resources who had excellent knowledge and had positive attitude. The team stretched, understood our complex requirements, discussed possible solutions with various teams and presented an excellent approach. We are sure that with implementation of key recommendations, we will be on our path to achieve our project objectives".

    – Sreeram MV, Senior Vice President, Biztech, Edelweiss Group

  • Rio Tinto

    After spending four days with them, I feel reassured about the capabilities of Infosys Bid and Buy teams. We have ourselves some very competent, determined, dynamic, interested and interesting resources. While the offshore team has skills to learn from Rio Tinto about the P2P process, we also have a lot to learn from the Infosys team about the effort and the will to make things happen.

    – Emmanuel Foreau, Leader – Service Delivery Management, South Europe, Bid and Buy Process, Rio Tinto


    Published with permission of Rio Tinto
  • Philips

    Infosys clearly demonstrated a willingness to invest in people with a strong HR process, better solution quality, ability to leverage end-to-end process improvements, and a robust risk mitigation and transition plan. Their leadership capabilities were clearly evident in all interactions and proposal submissions, with a strong focus on the customer.

    – Gerard Ruizendaal, EVP, Chief Strategy Officer and Group Controller, Philips


    Published with permission of Philips Electronics N.V.
  • T-Mobile UK

    Infosys was selected based on consistency of performance across 4 stages of assessment (pre-visit, site visit, RFP, presentation) as well as key cultural, compatibility and commercial differentiators that best aligned to T-Mobile UK's goals. The decision to award the contract was a unanimous one. I must say that the way Infosys managed the transition process convinced us that we were not wrong in our decision. Not only has the business case been delivered and all top priority KPIs been met, but we have seen some initial success in terms of process improvements. Infosys team in India is now working as an extension of our finance directorate here in Hatfield.

    – Tim Spence, Head of Customer Finance, T-Mobile UK

    We always knew that the success of the relationship was dependant on the two teams working as one and it's great to be in a position of true partnership within just a few months into the steady state. The true test of an outsourcing 'partnership' occurs when the employees of both organizations interact with each other. The moment of truth in this relationship occurred when the Infosys resources walked into our Hatfield office for onsite training. There certainly was some uncertainty among our employees and I must say that I was impressed by the way that the Infosys employees were able to handle the situation and diffuse any negative emotions. They have been able to integrate themselves into the T-Mobile UK organization within a short span of time and create a winning partnership with the UK counterparts.

    – P-O Ahlstrom, Head of Compliance Change and Service Relationship Management, T-Mobile UK


    Published with permission of Everything Everywhere Ltd.
  • Fuji Seal BV

    Young SSCs face majorly the same challenges: effective completing transitions, smooth activities handover, dissipating knowledge in the retained organization, process stabilization in the new to-be operating model and new service-based communication standards. Our Fuji Seal BSO-AP/AR in Kutno naturally faced the same to a different degree. Infosys Business Transformation Services (BTS) helped us streamline our efforts to manage through the most burning but also the long term structural aspects. Re-mapping the process, adjusting roles, building a plan for managing knowledge and defining a structured way to manage a centralized process day-to-day were the exact things we needed. I am really happy we engaged with the BTS team and I feel that the support we received is now turning into growing maturity of our BSO-AP/AR operations.

    – Frans Huinink , European Manager Finance and Accounting
    Business Service Organisation Finance Europe

  • TP Vision

    In only a few months Infosys Business Transformation Services helped us structure missing elements required to effectively managed our Shared Service Center in Gorzow, Poland. BTS structured approach to SSC Maturity Diagnostics & Management was the driving factor, based on which the team worked with us to define a wide list of opportunities to better understand processes harmonization, as well as consciously identify the waste & added value. We are now equipped with a good Knowledge Management approach and effective Back-up Structure , which we find critical to our Gorzow SSC in smooth service delivery. And, these guys are really easy to do business with, in which I mostly appreciate sensitivity, agility and pro-activeness.

    – Edyta Rozycka, SSC Financial Director, TP Vision

  • ZF TRW

    Infosys Business Transformation Services Team provided the valuable support to ESSC ZF TRW company. In a few days session Infosys Team performed Lean Helicopter view exercise, an overall assessment of current state of financial process providing us with a number improvements opportunities. BTS Team performed series of activities such as cycle time measurement, multi observation study, MUDA (wastes) identification, visual management and 5S audits in order to collect data on process management and visualization with special focus on activities that do not build value in process (MUDAs) and should be eliminated.

    Outcome of this project gave us visibility of key Lean elements required to build continuous improvement culture and increase productivity in the organization. I want to sincerely thank Business Transformation Team for a great support and their engagement in this project. Thanks to our common effort and BTS contribution ESSC is on proper way to build Lean culture of continuous improvement and problem solving.

    – Robert Glowacki, Operations Director, ESSC ZF TRW

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