KYC BPM Services


Stringent regulatory oversight, frequent changes to the requirements, and the imposition of hefty fines on non-compliance are forcing financial institutions to reassess their business models, operations, and existing technological landscape. Infosys BPM’s KYC Services helps organizations to transform their operating models, improve business performance, and standardize processes with reduced costs.


Why us?

Infosys BPM has a strong compliance practice with over 400 AML domain experts providing 24/7 global coverage for multiple clients. We apply our proprietary Process Progression Model (PPM™) framework to help achieve the target operating model.


  • Define stable and predictable operating model through service placement and consolidation
  • Leverage the compliance Centre of Excellence (CoE) for advisory service to simplify the processes to create ‘noise-free-operation’
  • Create the KYC University to impart industry- and client-specific training


  • Optimize process by leveraging six sigma / lean methodology
  • Deploy tools and accelerators to further improve efficiency – introducing workflows and digitizing processes
  • Streamline data feeds and improve data quality


  • Define the target operating model with business value delivered through automation of processes using robotics / artificial intelligence / machine learning
  • Reduce false positives to optimize alert generation by leveraging analytics and machine learning technologies

How do we deliver value?

We help financial institutions meet their regulatory requirements through multiple levers.

  • Customer experience: Improving customer experience through faster onboarding and creating customer value through continuous service innovation
  • Operation cost: Assurance to bring down overall KYC Operations cost by 50%-70%
  • Reduce false positives: Up to 40% reduction in false positives through operational and technology initiatives
  • A flexible delivery model: Onshore / nearshore / offshore delivery model leveraging our 34 global delivery centers across 18 countries
  • Compliance Centre of Excellence (CoE): A compliance CoE to provide process advisory support to reduce turnaround time and build efficiencies
  • Strategic alliances: Access to all our strategic alliance partners with leading consulting, platform and data providers to best-of-breed solutions
  • Define the target operating model: Help define the target operating model with business value delivered

Request for services

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