The 'secret sauce' in the Rio Tinto-Infosys partnership
Success factors in a BPO relationship: Stay flexible, stay involved, stay committed
Rio Tinto, the leading international mining group, had one of the largest global accounts payable operations. An extra factor was that the mining corporation's regional teams in five countries employed processes that were very different from one another. Given the significant volume of work that Rio Tinto needed to process, it found Infosys BPM most appropriate for its needs. An article published at Outsourcing Center website reveals the 'secret sauce' behind this award-winning partnership.
By demonstrating a high level of flexibility, involvement and commitment on this engagement, Infosys BPM experts helped find practical solutions to problems. Working side by side with Rio Tinto, our experts helped unify the teams into a streamlined global operation – comprising one process and one focus. Successful transitions were achieved two years down the line. The '16th Annual Outsourcing Excellence Award 2012 for Best New/Process Application' bestowed on Rio Tinto and Infosys recognizes this outstanding partnership.
Published with permission of Outsourcing Center
16th Annual Outsourcing Excellence Award 2012 for Best New/Process Application