Indian Domestic BPM

Case Studies

Shared services optimization and F&A process outsourcing for a leading Indian manufacturing MNC

The client
  • India-based joint venture between a leading oil exploration company and a leading UK-based energy company
  • Business units include polypropylene, pet coke and sulfur
  • Headquartered in Noida (Uttar Pradesh), India
Business need

The client wanted to achieve significant cost reduction by benchmarking its internal finance operations with its existing vendor to optimize cost and needed insights on how to manage a best-in-class shared services center.

  • Lack of visibility into standardized processes
  • Contracts and Procure-to-Pay non-compliance
  • Fragmented best practice implementation
  • High cost of existing operations
Our solution

Infosys conducted an in-depth review of the business and defined processes from scratch:

  • Consolidation and efficiency – identify fragmentation and redundancies, as well as the scope of automation
  • Upfront resource optimization from day one of operations
  • Continuous improvement through process benchmarking, best practice sharing and quality initiative
  • Technology-led transformation – vendor portal and OEMS
  • Benchmarked processes against best-in-class performance metrics from Infosys
  • 30 percent productivity gains in the form of direct headcount reduction as well as through better visibility and control
  • Service efficiency improvement estimated at 15 – 20 percent as a result of the technology-led transformation
  • Process improvement estimated at 10 percent with Infosys best practices sharing and by measuring against industry benchmarks
  • Enhanced controllership leading to greater transparency
Related reading

Infosys BPM India Business

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