In his fresh new take on the new and reimagined BPM, Anantha Radhakrishnan, Chief Executive Officer and Managing Director - Infosys BPO, takes us on a journey where re-shaping client experience and igniting the minds of employees will bring us to the nirvana phase of the industry.
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Finance & Accounting (5 TRENDS)
As Finance & Accounting outsourcing evolves rapidly on both the client-side and the service provider-side, Santosh Premdas, AVP - Senior Solution Design Head, F&A, gives us a sneak peek into some of the emerging trends in the space.
ANALYST TAKE
Megan Weis, VP, Everest Group, gives us some snippets on what to expect in the Finance & Accounting Outsourcing world.
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ANALYST TAKE
Rajesh Ranjan, Partner, Everest Group, gives us his views on what’s trending in the Finance & Accounting Outsourcing space.
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Sourcing & Procurement (3 TRENDS)
The world of procurement is in for some big changes. Srikrishna Koneru, Strategic Business Practice Head, Sourcing & Procurement, takes us on a journey into the future, unravelling for us key trends that will revolutionize the function.
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Supply Chain (5 TRENDS)
What trends will affect Supply Chains of the near future? Raghunath Candadai, Associate Vice President & Strategic Business Practice Head, Sales & Fulfillment, gives us quick snippets on what is set to change Supply Chains forever.
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Digital Marketing Services (6 TRENDS)
Multiple devices, platforms, innovative partnerships and channels – the digital world is filled with new products, services and innovations. What lies round the corner for Digital Marketing Services? Find out, with Shyam Rao, Head, Digital Business Services.
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Business Transformation Services (4 TRENDS)
As organizations compete in a new boundary-less and rapidly changing world, Madhukar Tata, AVP - Strategic Business Practice Head - Business Transformation Services, tells us what lies beyond the bend in the road.
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Human Resources Outsourcing (4 TRENDS)
From Human Resources to Human Relations – get a quick glimpse into new approaches, strategies and top emerging trends in Human Resources Outsourcing, with Surabhi Mishra, Senior Solution Design Head, Human Resources Outsourcing.
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Customer Service Outsourcing (6 TRENDS)
Is the landscape of Customer Service Outsourcing going through a tectonic shift? What are the trends we can expect in the near future? Ramya Natesan, Senior Solution Design Head, Customer Service Outsourcing gives you a peek.
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Ops Analytics (5 TRENDS)
Analytics is set to become all-invasive and omnipresent in an enterprise. Ravishankar Panchanathan, AVP – Business Head, Ops Analytics, gives us his views on what will catapult the frontiers of analytics in the near future to an all new high.
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Robotic Process Automation (6 TRENDS)
Want to know about key trends in technology and automation that are set to change the terrain of the BPM industry? Find out, with Santosh Unni, Senior Director – Technology and Robotic Process Automation.
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