KYC BPM Services

Overview

Know Your Customer (KYC) and Anti-Money Laundering (AML) have emerged as a leading concern for financial institutions (FIs). Banks have faced huge penalties from regulators in recent years due to lenient customer onboarding norms, which leads to money laundering activities. Additionally, longer onboarding time, challenges in obtaining information/documents, identification of beneficiary ownership, frequent policy changes, and new and additional regulations have complicated the process. As a result, banks and FIs are struggling to tackle these challenges and deliver customer satisfaction.

Globally, FIs are facing several challenges in the KYC process, which include longer onboarding timelines, complex ownership structures, data quality and inconsistencies, increasing cost of compliance, and frequent changes in policies and procedures. Our KYC practice has domain experts delivering 24 x 7 global coverage for multiple clients. With our deep knowledge about the processes as well as our experience with global banks, we bring industry best practices by applying our proprietary Process Progression ModelTM (PPM) framework and help organisations to transform operating models, improve business performance, and standardise processes with reduced costs.

We have been rated as Leader in IDC Marketscape in Business Process Outsourcing - KYC/AML.

Our offerings

  • Customer New Onboarding
  • KYC Periodic Reviews/Renewals
  • KYC Remediation
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Why us?

Infosys BPM is uniquely placed in driving process transformation by leveraging our cross-functional teams across consulting and operations as well as our homegrown product suite — Document Workbench to extract information from documents and Risk Profiling Agent for screening disposition. It consists of:

  • A dedicated compliance CoE focusing on best practices, monitoring regulations, metrics/benchmarks, knowledge management, training, and partnerships.
  • An on-demand e-Learning modules with certification accessible anytime from anywhere.

In addition, our KYC practice delivers benefits to banks by:

  • Improving customer experience through faster onboarding/review timeline by 20–30% with improved controls.
  • Reducing total cost of ownership with an assurance to bring down the overall KYC operations cost by 50–70%.
  • Reducing false positives of up to 40% through operational and technological initiatives.

Furthermore, we have strategic partnerships with global fintech/regtech companies in the compliance space across advisory, platform, and RPA/ML/AI providers, thus delivering the best, tailor-made solutions to meet client requirements, such as Video KYC.

Our Solution is a customised, holistic, end-to-end solution that delivers compliance requirements to financial institutions, from business consulting through the entire life cycle of product selection, implementation, maintenance, and day-to-day operations.



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