Know Your Customer (KYC) Services & Solution for Identity Verification

Know Your Customer (KYC) Outsourcing Services

Know Your Customer (KYC) and Anti-Money Laundering (AML) measures are crucial for effective customer due diligence and have emerged as a leading concern for financial institutions (FIs). Banks have faced huge penalties from regulators in recent years due to lenient customer onboarding norms, which leads to money laundering activities, particularly involving PEPs and sanctions, highlighting the need for robust KYC solutions. Additionally, longer onboarding time, challenges in obtaining information/documents, identification of beneficiary ownership, frequent policy changes, and new and additional regulations have complicated the process. As a result, banks and FIs are struggling to tackle these challenges and deliver customer satisfaction while complying with KYC regulations.

Globally, FIs are facing several challenges in the KYC process, which include longer onboarding timelines, complex ownership structures, data quality and inconsistencies, increasing cost of compliance, and frequent changes in policies and procedures. Our KYC services has domain experts delivering 24 x 7 global coverage for multiple clients, ensuring robust KYC checks. With our deep knowledge about the processes as well as our experience with global banks, we bring industry best practices by applying our proprietary Process Progression ModelTM (PPM) framework and help organisations to transform operating models, improve business performance, and standardise processes with reduced costs.

We have been rated as Leader in IDC Marketscape in Business Process Outsourcing - KYC/AML, showcasing our expertise in KYC compliance.

Our offerings on Identity Verification

Customer New Onboarding
KYC Periodic Reviews/Renewals
KYC Remediation

Why KYC services?

Infosys BPM is uniquely placed in driving process transformation by leveraging our cross-functional teams across consulting and operations as well as our homegrown product suite — Document Workbench to extract information from documents and Risk Profiling Agent for screening disposition. It consists of:

A dedicated compliance team and CoE focusing on best practices, monitoring regulations, ensuring compliance, KYC and AML metrics/benchmarks, knowledge management, training, and partnerships.
• An on-demand e-Learning modules with certification accessible anytime from anywhere to help manage KYC requirements and automate KYC processes.

In addition, our KYC services delivers benefits to banks by enhancing customer due diligence and reducing risks associated with financial crime:

Improving customer experience through faster onboarding/review timeline by 20–30% with improved controls in the KYC verification process.
Reducing total cost of ownership with an assurance to bring down the overall KYC operations cost by 50–70% while ensuring compliance with KYC requirements and enhancing document verification.
Reducing false positives of up to 40% through operational and technological initiatives.

Furthermore, we have strategic partnerships with global fintech/regtech companies in the compliance space across advisory, platform, and RPA/ML/AI providers, thus delivering the best, tailor-made solutions to meet client requirements, such as Video KYC.

Our Solution is a customised, holistic, end-to-end solution that delivers compliance requirements to financial institutions, from business consulting through the entire life cycle of product selection, implementation, maintenance, and day-to-day operations.