Financial services companies must harness data analytics for an effective collections strategy. Shrikanth Jagannanthan, Manager, Analytics Practice, and Yogesh Chati, Senior Associate, Infosys BPM Knowledge Services, propose...
a framework to analyze customer profiles, identify distinct customer segments and gain insights into customer behavior. In an article published in FAO Today magazine, they discuss how a multi-dimensional analytics approach improves business metrics in collections.
Published with permission of FAO Today magazine