Manufacturing

Case Studies

Cisco Delivering World Class Customer Service with its Digital OneOffice Framework

Cisco partnered with Infosys BPM for its World Class Customer Service (WCSS) project in 2015. The project aimed to design and deploy RPA solutions in order to reduce both the customer and employee...

Published with the permission of HfS

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Delivering value from BPM – Infosys and Arrow grow engagement into 360-degree relationship

This case study by HfS Research presents the progression of the Arrow Electronics and Infosys BPM relationship. From an outsourcing arrangement to one where working together resulted in a wide range of benefits for both companies.

Published with the permission of HfS

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Rio Tinto Transforms Procurement Process and Streamlines Operations

Rio Tinto, a leading mining group, sought to integrate its procurement outsourcing operations with finance and accounting function. The group also wanted to set up an offshore Center of Excellence but lacked labor to...

Reproduced with the permission of Outsourcing Center

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Infosys Partners with Cisco to Improve User/ Partner Experience and Service Sales Revenues

Infosys BPM partnered with Cisco to support end-to-end engagement with its Tier-1 partners. Infosys BPM enhanced Cisco’s sales metrics and service strategies by implementing best practices and business models through worldwide partner...

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Warranty Process and Claims Management for a Leading Construction and Mining Equipment Manufacturer

A leading manufacturer of construction and mining equipment sought to align its dealer payment processes with warranty coverage and allowances. Infosys BPM streamlined...

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Infosys Partners with Philips to Transform Shared Service Centers (SSCs)

Philips selected Infosys in 2007 to acquire and operate its Shared Service Centers (SSCs) in Poland, India and Thailand. Within two years of operations, Infosys implemented process automation projects, a transaction-based pricing model, leveraged best-shore locations...

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Order Management Services for One of the World's Largest Networking OEMs

A global networking equipment manufacturer wanted to transform its business processes and ensure better functioning of its order processing cycle. Infosys BPM consolidated the global operations of the company in one location by using the shared services...

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