Case Studies

Cisco Delivering World Class Customer Service with its Digital OneOffice Framework

Cisco partnered with Infosys BPM for its World Class Customer Service (WCSS) project in 2015. The project aimed to design and deploy RPA solutions in order to reduce both the customer and employee...

Published with the permission of HfS


Warranty Process and Claims Management for a Leading Construction and Mining Equipment Manufacturer

A leading manufacturer of construction and mining equipment sought to align its dealer payment processes with warranty coverage and allowances. Infosys BPM streamlined...


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