Communications Service Providers

Case Studies

Seamless Finance BPO Transition Program for a Leading Telecom Firm

Everything Everywhere Ltd is a U.K. based company, which runs Britain’s most famous mobile brands - Orange and T-Mobile. Everything Everywhere sought to standardize delivery mechanism across locations ...


Infosys Streamlines Back Office Operations for a Leading European Telecom Service Provider Enabling it to Lower Total Cost of Ownership

A European telecom service provider wanted to reduce the Total Cost of Ownership (TCO) for multiple billing processes and services. Infosys BPO provided a flexible platform to boost productivity, increase revenue collection and ensure faster...


European Telecom Service Provider Reduces Cost of Sales Operations

A European telecom service provider wanted to improve the efficiency and increase the productivity of its sales team. Infosys established an offshore Sales Support Center of Excellence (COE) for the telecom company. The Center reduced...


Network Protection Management for a US-based Wholesale Telecom

Infosys has set up a team that remotely provides 24X7 Network Protection Management for the network assets of a telecommunications company in order to ensure minimum downtime and continuous network availability. Infosys BPM's Network...


Revenue Assurance Solution Rings in More Business

Orange Business Services transformed disparate systems for effective ordering, provisioning and billing with Infosys BPM’s Revenue Assurance solution.


T-Mobile UK Realizes the Benefits of Outsourcing its Finance Directorate Functions

T-Mobile UK wanted to outsource its finance directorate processes and focus on its core business. The company selected Infosys BPO as its outsourcing partner to manage complex transactional processes. We implemented our rigorous transition methodology...


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