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Everything Everywhere Ltd is a U.K. based company, which runs Britain’s most famous mobile brands - Orange and T-Mobile. Everything Everywhere sought to standardize delivery mechanism across locations ...
and improve operational efficiency. Infosys BPM was selected for the project based on our consistency record. The transition process was complex as it dealt with multiple stakeholders spread across three locations. The case study shares details on challenges faced during execution (Project Mayflower), and how Infosys BPM enabled successful transition with efficient planning and change management.
A European telecom service provider wanted to reduce the Total Cost of Ownership (TCO) for multiple billing processes and services. Infosys BPO provided a flexible platform to boost productivity, increase revenue collection and ensure faster...
Turn Around Time (TAT) in complaint resolution leading to higher customer satisfaction. Our solution reduced headcount by 22% after several automation projects and resulted in cost savings of £3.6 million.
A European telecom service provider wanted to improve the efficiency and increase the productivity of its sales team. Infosys established an offshore Sales Support Center of Excellence (COE) for the telecom company. The Center reduced...
Turn-Around Time (TAT) from three days to less than 24 hours and reduced the overall cost of sales by 32%.
Infosys has set up a team that remotely provides 24X7 Network Protection Management for the network assets of a telecommunications company in order to ensure minimum downtime and continuous network availability. Infosys BPM's Network...
Protection Management Solution helps identify and alleviate any impact on the client's network assets due to physical disruption.
Orange Business Services transformed disparate systems for effective ordering, provisioning and billing with Infosys BPM’s Revenue Assurance solution.
T-Mobile UK wanted to outsource its finance directorate processes and focus on its core business. The company selected Infosys BPO as its outsourcing partner to manage complex transactional processes. We implemented our rigorous transition methodology...
across functions such as customer finance, procurement and controlling, accounting and commercial finance. Infosys BPO enabled smooth transitioning despite the process being complex and challenging.