Communications Service Providers
Case Studies
A European telecom service provider wanted to improve the efficiency and increase the productivity of its sales team. Infosys established an offshore Sales Support Center of Excellence (COE) for the telecom company. The Center reduced...
Turn-Around Time (TAT) from three days to less than 24 hours and reduced the overall cost of sales by 32%.
ShareT-Mobile UK wanted to outsource its finance directorate processes and focus on its core business. The company selected Infosys BPO as its outsourcing partner to manage complex transactional processes. We implemented our rigorous transition methodology...
across functions such as customer finance, procurement and controlling, accounting and commercial finance. Infosys BPO enabled smooth transitioning despite the process being complex and challenging.
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