Analyst Corner

 

Analyst Corner

Infosys recognized in Gartner Market Guide for Customer Management BPO Service Providers 2020

Per Gartner, “Gartner’s definition of business process outsourcing is the delegation of one or more IT-intensive business process activities outsourced to a third-party service provider. This may include only services or a complete or hybrid outsourcing of the infrastructure, application, platform ownership and maintenance.”

Analyst Corner

Infosys featured in 2020 ISG Provider Lens™ Contact Center – Customer Experience Services Global report in the Digital Operations and AI & Analytics Quadrants

Contact center services have evolved into customer experience services. Organizations are now taking a holistic approach toward customer services and how they are being delivered.

Analyst Corner

Infosys BPM: from Legacy BPO to Digital BPM

This assessment talks about Infosys’ corporate theme ‘Navigate your Next’ and how it supports large enterprise clients in their digital journey to become ‘future-ready enterprises’ via the Infosys Digital Navigation Framework.

Analyst Corner

Infosys Positioned as Leader and Star Performer in Everest Group PEAK Matrix® for Mortgage Operations Service Providers 2020

The landscape for mortgage operations is becoming increasingly competitive as enterprises continue to look for newer solutions to improve on their capabilities, expand their footprint, and gain market share.

Analyst Corner

Infosys surfs the Wave and is positioned as a Leader in The Forrester Wave™: Digital Process Automation Service Providers, Q3 2020

Forrester has positioned Infosys as a 'Leader' in the ‘The Forrester Wave™: Digital Process Automation Service Providers, Q3 2020’ by Rob Koplowitz, Vice President and Principal Analyst, and John Bratincevic, Senior Analyst, Forrester Research.

Analyst Corner

Infosys BPM’s $1 Bn Milestone & Future Trajectory

Infosys BPM, on its 18th birthday, achieved a major milestone of $1 Bn in annual revenues. Started in 2002 as a JV in India with Citibank, Infosys BPM today is a very different company, and has seen some significant developments over the years, and especially in the last couple of years, writes Rachael Stormonth - Executive Vice President, Research, NelsonHall.

Analyst Corner

Infosys BPM joins the three-comma club, crossing $1B in revenues

Infosys BPM, the business process management subsidiary of Infosys Ltd, has officially crossed over a billion dollars in revenue in FY’20, an important milestone with implications on the future of the company as a whole.

Analyst Corner

Infosys Profiled in the NelsonHall Advanced Analytics BPS Research

Infosys has been profiled in the NelsonHall Advanced Analytics BPS research. The profile focuses on various aspects of the Advanced Analytics BPS space embarked upon by Infosys – from the key offerings, delivery capabilities and partnerships, to the key markets served, and the strategy going forward.

Analyst Corner

Infosys Profiled in the NelsonHall Wealth & Asset Management Services Research

Infosys has been profiled in the NelsonHall Wealth & Asset Management Services research. The profile focuses on various aspects of the Wealth & Asset (W&A) Management Services space embarked upon by Infosys – from the key offerings, and delivery capabilities and partnerships, to the key markets served and the strategy going forward.

Analyst Corner

Infosys recognized as Leader in ISG Provider Lens™ Finance and Accounting Digital Outsourcing Services UK 2020

The Finance and Accounting Outsourcing (FAO) services make up a mature market that has evolved significantly over the years, along with change in the landscape with increasing enterprise expectations.

Analyst Corner

Infosys mentioned as Leader in ISG Provider Lens™ Finance and Accounting Digital Outsourcing Services Archetype Report 2020

The finance and accounting outsourcing (FAO) services are maturing with the rapidly increasing expectations of buyers. Also, the nature of engagements is evolving from a transactional type to a strategic function. Enterprises are moving away from the piecemeal approach and are embracing a holistic view towards outsourcing.

Analyst Corner

Infosys recognized as Leader in ISG Provider Lens™ Finance and Accounting Digital Outsourcing Services US 2020

Finance and accounting (F&A) services have evolved from full-time employee-based transactional services to digitalized services. Companies have come a long way from mere cost savings to now being able to improve efficiency and accuracy. With the advent of digital technologies, the F&A outsourcing (FAO) landscape has changed and defines how services are being delivered today.