April 03, 2018With the bifurcation of the retail space into digital natives and bricks-and-mortar players, there is a massive shift in the requirements for service providers. While the providers need to be flexible and agile, the retailers’ content and data analytics challenges present huge opportunities ...
for them. In this space, Infosys finds mention in the Winner’s Circle of HfS’ Retail Customer Engagement Services 2018 Blueprint. The report distinguishes the service providers that show competitive differentiation in a particular line of delivery with progress in realizing the As-a-Service economy of business outcome-oriented, on-demand talent and technology services.
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