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Infosys recognized as a Leader in ISG Provider Lens™ Procurement Services 2025 Study

Infosys has been positioned as a Leader, Global in the 2025 ISG Procurement Services Provider Lens™ (IPL) study across all the following three market segments or services quadrants: Procurement Operations Modernization Services, Strategic Sourcing and Category Management Services, Supplier Management and Contract Lifecycle Services.

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Infosys Recognized as a Leader in ISG Provider Lens™ Global Capability Center (GCC) Services 2025 Study

ISG has recognized Infosys as a Leader, Global in the Global Capability Center (GCC) Services 2025 report in two quadrants for services. The report evaluated 46 service providers for GCC Design and Setup and 46 service providers for GCC Optimization and Enhancement focal areas respectively, focusing on the growing service provider ecosystem that helps establish and enhance GCCs.

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Infosys BPM Supported Everest Group’s Latest Research Report on Transforming Customer Experience with Gen AI

Infosys BPM is delighted to have supported Everest Group in the development of their insightful research report titled, “Turning Interactions into Delight: Elevating Customer Experience through Gen AI.” Everest Group’s viewpoint sheds light on the transformative impact of Gen AI on customer experience management (CXM), offering valuable perspectives for businesses navigating this dynamic space.

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Infosys Positioned as a Leader yet again in Everest Group Procurement Outsourcing (PO) Services PEAK Matrix® Assessment 2024

Infosys has been named as a Leader in Everest Group PO Services PEAK Matrix® Assessment 2024. The assessment report, which evaluated 24 PO service providers, highlighted Infosys’ fully-integrated PO service suite that provides end-to-end Source-to-Pay (S2P) capabilities in consulting, S2P operations, and technology.

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Infosys named a Leader in the IDC MarketScape: Worldwide Enterprise Analytics and AI Business Process Services for Finance and Accounting Vendor Assessment 2024

Infosys has been positioned as a Leader in the IDC MarketScape: Worldwide Enterprise Analytics and AI Business Process Services for Finance and Accounting 2024 Vendor Assessment. The IDC MarketScape report presented a worldwide vendor assessment of business process services providers and how they deliver finance services embedded with advanced analytics and artificial intelligence to enable more insights and data-driven operations.

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Infosys BPM collaborates with HFS Research to bring out a transformative GBS industry study

Infosys BPM is thrilled to announce it has collaborated with HFS Research on a comprehensive market impact report titled “Transforming GBS to Generative Business Services: Tech-Led Challenges and Aspirations.”

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Infosys BPM recognised as a Leader in the Everest Group Lending Services Operations PEAK Matrix® Assessment 2024

In a comprehensive assessment of 30 leading lending services providers based on their vision, capabilities, and market impact, The Everest Group has positioned Infosys BPM as a Leader in the Lending Services Operations PEAK Matrix® Assessment 2024, for its broad set of capabilities across the lending value chain and presence across major geographies.

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Infosys BPM recognised as a Leader in Everest Group Finance and Accounting Outsourcing (FAO) PEAK Matrix® Assessment 2024

In a rigorous assessment of 33 FAO service providers based on their vision, capabilities, and market impact, The Everest Group has positioned Infosys BPM as a Leader in the Finance and Accounting Outsourcing (FAO) PEAK Matrix® Assessment 2024, for its consistent performance and comprehensive F&A capabilities.

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The Next Frontier in FP&A – Transformative Insights for a Future-Ready Function

Financial planning and analysis (FP&A) is on the cusp of exponential transformation with the advent of AI and Gen AI. This transformation requires a service provider that does not just look at the tactical aspects of FP&A but holistically looks at data transformation, platform optimization and AI-enablement, and the full stack of enterprise reporting, analysis, and planning (ERAP) services to address the full value chain.

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Infosys recognized as a Leader in ISG Provider Lens™ Finance and Accounting Outsourcing (FAO) Services Global 2024 study

The FAO industry is experiencing a significant transformation, marked by an increasing emphasis on specialized capabilities to meet clients’ evolving needs. This reflects an increasing demand for comprehensive solutions that extend beyond traditional outsourcing, encompassing technology, advanced analytics, strategic consulting and industry-specific expertise. FAO providers are expected to leverage the potential of advanced technologies such as AI, ML, automation and now, Gen AI to deliver deeper, more impactful outcomes.

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Infosys McCamish Recognized as a Leader in ISG Provider Lens™ 2024 Insurance Platform Solutions Report for Life and Retirement (L&R) Insurance Platform Solutions in North America

Infosys McCamish has been recognized as a Leader in the ISG Provider Lens™ 2024 Insurance Platform Solutions Report for Life and Retirement (L&R) Insurance Platform Solutions. The report assesses the current market positioning of providers offering L&R policy administration systems in North America based on the depth of their solution offerings and market presence.

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Infosys BPM positioned as a Leader in ISG Provider Lens™ Procurement Services 2024 Report

The accelerated and widening business transformation is reshaping the scope and value of procurement services sought and used by client enterprises. The pandemic-driven supply disruptions have prompted a global focus on diversifying and localizing suppliers to mitigate risks – while simplifying procurement overall. Sustainability and social responsibility have emerged as highly visible concerns, shaping supplier selection and supply chain transparency. Automation and AI have initiated the streamlining of certain procurement processes, although not all, while helping create silos of efficiency and cost savings. Furthermore, rapid advances in the capabilities and value of AI, including GenAI, have catalyzed the growth of analytics and the adoption of non-human, task-specific decision-making processes.

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Infosys BPM Case Studies Earn Recognition at ISG Digital Case Study Research 2023 with 3 Standout Wins

Infosys BPM cemented its position as a leader in digital innovation by securing 3 wins at the 2023 Digital Case Study Research and Awards. The company's case studies for the Banking and Financial Services (India); Communications (North America); and Retail (UK, Ireland, Scandinavia) sectors were recognized for their outstanding achievement in delivering client value.

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Infosys: How IT Service Providers Are Navigating the Future with AI

At the recent EMEA Confluence held in December 2023 in Vienna, Infosys’ leadership and its EMEA teams presented a compelling story of growth in the region. The focal point was Infosys' expansion in AI capabilities and its market-penetrating AI-first strategy. Infosys has made essential investments to build holistic capabilities with related technologies and skills. In EMEA, the company has more than 22,000 employees, approximately 30% revenue share and around 457 clients. With a presence across 40 countries in EMEA, Infosys has two digital innovation centers, two design studios and a cyber defense center in the region. It added four new delivery centers in 2023 and plans to continue to scale. Infosys boasts partnerships with academia and an in-house learning and development platform, Springboard, which provides training and upskilling programs to its employees.

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Infosys BPM recognized as a Leader in the Everest Group Finance and Accounting Outsourcing (FAO) PEAK Matrix® Assessment 2023

Infosys BPM has again been recognized as a Leader in the Everest Group PEAK Matrix® for Finance and Accounting Outsourcing (FAO) Service Provider Assessment 2023. The assessment analysed 28 FAO service providers based on their vision & capabilities and impact on the FAO market. The PEAK Matrix® assesses and measures the impact created by service providers through three subdimensions: market adoption, portfolio mix, and value delivered.

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Infosys BPM positioned as a Leader in Everest Group Procurement Outsourcing (PO) - Services PEAK Matrix® Assessment 2023

As a procurement service provider, Infosys BPM has again been positioned as a Leader in the Everest Group Procurement Outsourcing (PO) — Services PEAK Matrix® Assessment 2023. The PO provider landscape comprises a spectrum of providers, including specialist providers, pure-play procurement and SCM-focused providers, broad-based BPS providers, and IT and BPS providers.

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Infosys recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Finance and Accounting Business Process Outsourcing

Infosys has been recognized again as a Leader in the 2023 Gartner® Magic Quadrant™ for Finance and Accounting Business Process Outsourcing for the second time in a row. Infosys’s ability to execute and completeness of vision are the reasons why it was named a Leader in the Gartner Magic Quadrant for Finance and Accounting Business Process Outsourcing.

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How to Maximize Value from Your Finance and Accounting Outsourcing (FAO) Engagements

In this space, it is a pleasure to present this Everest Group thought leadership paper titled "How to Maximize Value from Your Finance and Accounting Outsourcing (FAO) Engagements". Anup Kapoor, Executive Vice President and Global Head of Capability & Operations, Infosys BPM, has shared his thoughts through a foreword on this topic.

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Infosys Positioned as a Leader for the Second Time in the IDC MarketScape: Worldwide Artificial Intelligence Services 2023 Vendor Assessment

Infosys is recognized as a Leader for a second time in IDC MarketScape's Worldwide Artificial Intelligence Services 2023. The IDC MarketScape evaluated AI services vendors across scoring criteria and collected feedback from customers on their perception of the key characteristics and the capabilities of these vendors.

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Infosys Recognized as a Rising Star in ISG Provider Lens™ 2023 Customer Experience Services Report - Digital Operations Quadrant

Infosys has been recognized as a Rising Star in the ISG Provider Lens™ 2023 Customer Experience Services Report - Digital Operations quadrant. The Digital Operations quadrant covers end-to-end contact centre CX outsourcing services, assessing providers that offer CX-related services, including digital technologies, consultation, implementation, managed services, and other operating models.

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Infosys McCamish Recognized as a Leader in the ISG Provider Lens™ 2023 Insurance Platform Solutions Report - Life and Retirement Insurance Platform Solutions in the US

Infosys McCamish has been recognized as a Leader in the ISG Provider Lens™ 2023 Insurance Platform Solutions Report - Life and Retirement Insurance Platform Solutions. The report assesses insurance platform providers that offer core systems for the life and retirement (L&R) insurance market in the US.

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Infosys BPM positioned as a Leader in ISG Provider Lens™ Procurement BPO and Transformation Services 2023 Report | Infosys BPM

Infosys BPM has been positioned as a Leader in the ISG Provider Lens™ Procurement BPO and Transformation Services 2023 across all quadrants. The study assesses service providers across four key categories: BPO Services – Large Accounts, BPO Services – Midmarket, Transformation Consulting Services – Large Accounts, and Transformation Consulting Services – Midmarket.

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Infosys recognized as a Leader in ISG Provider Lens™ Finance and Accounting Outsourcing (FAO) Services Global 2023 study

This year has seen businesses grappling with new external factors such as high costs due to inflation, conflicts in the EU, and a possible recession in 2023, giving rise to changing customer priorities. Enterprises now seek service providers that offer beyond traditional finance and accounting (F&A) services. Providers are increasingly being seen as partners rather than just providers of service.

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The State of HR SSC Operations in Eastern Europe

55% of HR SSC operations leaders across Eastern Europe, expressed the imperative to refresh their HR operating models and technologies, and 34% of the leaders are looking to harness the experience of third-party providers. A new paper by John Willmott, CEO & Chief Analyst, NelsonHall – based on interviews with 64 HR SSCs in Eastern Europe – reveals some of the most significant challenges that SSCs are still facing today. The paper highlights the need for SSCs to refresh their operating models and technology, and to partner with third-party providers, in order to overcome these challenges and deliver the value that businesses need.

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Infosys recognized as a Leader in the IDC MarketScape: Worldwide Finance and Accounting Business Process Services in the Cloud Vendor Assessment 2023

Infosys has been recognized as a Leader in the IDC MarketScape: Worldwide Finance and Accounting Business Process Services in the Cloud 2023 Vendor Assessment. This study presents a worldwide vendor assessment of finance and accounting (F&A) business process services (BPS) firms looking specifically at how they are transforming service delivery with cloud. The IDC MarketScape evaluated 9 F&A service providers against 50+ criteria and interviewed buyers to understand vendor selection criteria, strengths, areas for improvement, value delivered, and ratings of specific capabilities.

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Infosys Recognized as a Horizon 3 Market Leader in HFS Horizons Report: F&A Service Providers, 2023 | Infosys BPM

Infosys has been recognised as the Horizon 3 Market Leader at the HFS Horizons: F&A Service Providers, 2023. This study evaluated 15 providers’ capabilities across a defined series of value propositions, execution and innovation, go-to-market strategy, the voice of the customer, and alignment with the HFS F&A value chain and HFS Horizons criteria.

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Infosys Recognized as a Leader in ISG Provider Lens™ Power and Utilities – Services and Solutions– Intelligent Business Process Management Services (iBPMS) – North America 2023

Infosys has been recognized as a Leader in the ISG Provider LensTM Power and Utilities – Services and Solutions– Intelligent Business Process Management Services (iBPMS) – North America 2023 report. The study offers IT decision makers with transparency on the strengths and weaknesses of relevant providers, a differentiated positioning of providers by segments (quadrants) and focus on regional market.

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Infosys Recognized as a Leader in ISG Provider Lens™ 2023 Retail & CPG Services reports – Managed Services in the US and Europe

Infosys has been recognized as a Leader in the ISG Provider Lens™ 2023 Retail and CPG Services reports – Managed Services in the US and Europe. The research study analyzes the relevant software vendors/service providers in the Europe & U.S. market, based on a multi-phased research and analysis process, and positions these providers based on the ISG Research methodology. For this report, ISG assessed 27 service providers and categorized them as Leaders, Product Challengers, Contenders, and Market Challengers, based on their capabilities and market impact.

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Infosys BPM recognized as a Major Contender and a Star Performer in Everest Group Supply Chain Management (SCM) BPS – PEAK Matrix® Assessment 2023

Infosys BPM has been recognized as a Major Contender and a Star Performer in the Everest Group Supply Chain Management (SCM) BPS – PEAK Matrix® Assessment 2023. Everest Group assessed 14 supply chain management providers on the Everest Group Services PEAK Matrix®, and categorized them into four categories. The PEAK Matrix® assesses and measures the impact created by service providers in the market through three sub-dimensions: market adoption, portfolio mix, and value delivered.

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Infosys Recognized as a Leader in Cloud Services, SaaS and BPaaS in Financial Services by the NelsonHall NEAT 2023

Infosys has been identified as a Leader in Cloud Services, SaaS and BPaaS in the Financial Services Sector in the NelsonHall NEAT 2023. This reflects Infosys’ overall ability to meet future client requirements as well as delivering immediate benefits to its Banking and Financial Services clients.

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Infosys BPM recognized as a Leader and a Star Performer in Everest Group Capital Markets Operations - Services PEAK Matrix® Assessment 2023 | Infosys BPM

Infosys BPM has been recognized as a Leader and a Star Performer in Everest Group’s Capital Markets Operations – Services PEAK Matrix® Assessment 2023. Everest Group classified 23 capital markets operations providers on Everest Group’s Services PEAK Matrix® into three categories, as part of this assessment. The PEAK Matrix® assesses and measures the impact created by service providers through three sub-dimensions: market adoption, portfolio mix, and value delivered.

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Infosys Positioned as a Leader in ISG Provider Lens’ reports on Future of Work - Services and Solutions 2022 in Australia and the US

Infosys has been ranked a Leader in the ISG Provider Lens™ reports on the Future of Work - Services and Solutions 2022 in Australia and the US. In both countries, Infosys has been recognized as a Leader across four quadrants: Workplace Strategy Transformation Services, Digital Service Desk and Workplace Support Services, Managed Workplace Services - End User Technology - Large Accounts, and Managed Employee Experience Services.

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Reinventing master data management in consumer electricals & electronics

Consumer electricals & electronics manufacturers are increasingly digitalizing their administrative processes with the goal of zero-touch end-to-end processing and enhanced analytics for improved purchasing and supply chain decision-making. This approach is highly dependent on complete and accurate master data and streamlined master data management to ensure reliable transactions and decision-making.

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Reinventing master data management in high-tech manufacturing

NelsonHall, in collaboration with Infosys BPM, has drawn insights based on interviews with 30 master data management leaders in major enterprises across North America, the UK, and Europe with a study titled ‘Reinventing Master Data Management in High-Tech Manufacturing.’

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Infosys ranked Leader in ISG Provider Lens™ 2022

Infosys has been ranked as a ‘Leader’ in the ISG Provider Lens™, Power and Utilities – Services and Solutions Quadrant 2022 report. ISG rated Infosys a ‘Leader’ across Intelligent Business Process Management Services (iBPMS), next-gen IT services, grid modernization, Enterprise Asset Management (EAM), and Customer Information Systems (CIS) quadrants.

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Infosys Recognized as a Leader in Digital Banking Services by NelsonHall NEAT 2022

Infosys has been positioned as a Leader in the NelsonHall Digital Banking Services NEAT 2022. This reflects Infosys’ overall ability to meet future client requirements as well as delivering immediate benefits to its digital banking clients.

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Leader in Supply Chain NelsonHall NEAT Evaluation |Infosys BPM

Infosys has been positioned as a Leader in NelsonHall's NEAT Vendor evaluation for Supply Chain Transformation 2022 in the overall market segment. The report analyzes the performance of vendors on both their ‘ability to deliver immediate benefit’ and their ‘ability to meet client future requirements’, vendors are identified in one of four categories: leaders, high achievers, innovators, and major players.

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Infosys BPM recognised as a Leader and a Star Performer in Everest Group FAO Service Provider PEAK Matrix® Assessment 2022

Infosys BPM has been recognised as a Leader and a Star Performer by the Everest Group PEAK Matrix® for Finance and Accounting Outsourcing (FAO) Service Provider Assessment 2022. The assessment analyses the global multi-process FAO service provider landscape and examines its impact on the FAO market.

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Infosys recognized as a Leader in ISG Provider Lens™ Finance and Accounting Outsourcing (FAO) Services Global 2022 study

Infosys BPM has been recognized as a Leader in ISG Provider Lens™ Finance and Accounting Outsourcing (FAO) Services Global 2022 study under Procure-to-Pay (P2P), Order-to-Cash (O2C), Record-to-Report (R2R), and Financial Planning and Analysis (FP&A) service quadrants. The study evaluated outsourcing providers on the following criteria: demonstrate a strong vision to grow the F&A practice, bring in deep domain and technology expertise, have a strong partner ecosystem, provide vertical-specific platform solutions, employ design thinking or alternative methodologies, possess domain expertise to deal with core finance functions and lead digital implementation, and showcase referenceable case studies.

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CPO & Procurement Executives as Enterprise Ecosystem Builder

Infosys BPM is excited to announce a collaborated research study with HFS Research titled ‘Procurement is Uniquely Positioned as the Enterprise Ecosystem Builder.’ Bottomline: Procurement is uniquely positioned within an enterprise to unearth new sources of value beyond just driving down costs.

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Infosys BPM recognised as a Leader in Everest Group PO PEAK Matrix® Assessment 2022

Infosys BPM has been recognised as a Leader by Everest Group’s Procurement Outsourcing (PO) —Service Provider Landscape with Services PEAK Matrix® Assessment 2022. The PO provider landscape consists of a spectrum of providers, including specialist providers, pure-play procurement and SCM-focused providers, broad-based BPS providers, and IT and BPS providers.

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Infosys collaborates with HFS Research on Intelligent Automation Operations Study

Infosys is excited to announce that they have collaborated with HFS Research on a research study titled ‘Automation is Back with a Bang!’ The study focuses on understanding how the mindset of enterprises towards automation has changed over the course of the pandemic and the extent to which enterprises have developed joined-up automation disciplines.

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Infosys BPM recognised as a Leader in Everest Group FCC Operations — Services PEAK Matrix® Assessment 2022

Infosys BPM has been recognised as a Leader by Everest Group’s Financial Crime and Compliance (FCC) Operations — Services PEAK Matrix® Assessment 2022. The PEAK Matrix® Assessment measures the impact businesses created in the market, which is captured through three dimensions — market adoption, portfolio mix, and value delivered.

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Infosys BPM recognised as a Leader and a Star Performer for Marketing Service Providers in Everest Group PEAK Matrix® 2022

Infosys BPM has been recognised as a Leader and a Star Performer by Everest Group’s PEAK Matrix® for Marketing Service Providers 2022. The PEAK Matrix® Assessment adopts an unbiased and fact-based approach and highlights and positions only the best-in-class service providers/technology vendors.

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Infosys BPM is a leader in both Procurement BPO Services and Digital Transformation - ISG Provider Lens™ Procurement BPO and Transformation Services Report 2022, Australia

Infosys BPM has been recognised as a Leader in the BPO Services and Digital Transformation Services categories in the ISG Provider Lens™ Procurement BPO and Transformation Services quadrant study for the Australian market in 2022.

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Infosys BPM positioned as a Leader in ISG Provider Lens™ Procurement BPO and Transformation Services Global 2022 Report

Infosys BPM has been recognised as a Global Leader in the BPO Services and Digital Transformation Services categories in the ISG Provider Lens™ Procurement BPO and Transformation Services quadrant study for 2022. The study assesses enterprise procurement BPO and transformation services in the categories of BPO Services – Large Accounts, BPO Services – Midmarket, Digital Transformation Services – Large Accounts, and Digital Transformation Services – Midmarket.

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Infosys BPM positioned as a Leader by Everest Group PEAK Matrix® Assessment for Mortgage Operations Service Provider 2022

Infosys BPM has been recognised as a Leader in Everest Group’s PEAK Matrix® Assessment for Mortgage Operations Service Provider 2022. The PEAK Matrix® is a proprietary framework to assess the absolute market success and overall capability of service providers.

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Infosys recognised as a Leader and Star Performer in Everest Group Services PEAK Matrix® for Financial Crime and Compliance (FCC) Operations Service Providers 2021

Infosys has been recognised as a Leader and Star Performer in the Everest Group Services PEAK Matrix® for Financial Crime and Compliance (FCC) Operations Service Providers 2021. The assessment is based on the group’s annual RFI process for calendar year 2020, interactions with leading FCC operations services providers, and an ongoing analysis of the FCC operations market. FCC operations have been growing at a fast pace as most of the financial institutions (FIs) struggle to meet cost restrictions while trying to address regulatory challenges and the threat of financial crime associated with heavy penalties and loss of reputation. Enterprises are looking to meet the regulatory challenges as well as fight financial crimes while managing costs.

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Infosys recognized as a Rising Star in 2 domains by ISG Provider Lens™ Contact Center – Customer Experience Services Global 2021 report | Infosys BPM

Infosys has been recognized as a Rising Star in ISG Provider Lens™ Contact Center – Customer Experience Services Global 2021 quadrant report under the AI & Analytics and Digital Operations domains.

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Infosys recognized as a Leader in ISG Provider Lens™ Digital Finance and Accounting Outsourcing Services Global 2021 study | Infosys BPM

Infosys has been recognized as a Leader in ISG Provider Lens™ Digital Finance and Accounting Outsourcing Services Global 2021 study under Financial Planning and Analysis (FP&A), Order-to-Cash (O2C) services, Procure-to-Pay (P2P) services, and Record-to-Report (R2R) services quadrants.

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Infosys BPM and Everest Group Announce the Release of Thought Leadership Paper | Infosys BPM

We are thrilled to announce that Everest Group has released a thought leadership paper titled ‘Finance – Cornerstone of Enterprise Environmental, Social, and Governance (ESG) Strategy.’ Kapil Jain, Executive Vice President and Global Head of Sales and Enterprise Capability, and Vinay Gopal Rao, Vice President & Strategic Business Practice Head, F&A, have shared their thoughts on this topic through a foreword in the paper.

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Infosys is a Leader in ISG Provider Lens™ Procurement BPO and Digital Procurement Transformation Services Global 2021 | Infosys BPM

Infosys has been positioned as a Leader in both Procurement BPO and Digital Procurement Transformation Services by leading tech research and advisory firm ISG in their latest first-ever IPL Procurement Services study.

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Infosys recognized as a Leader in Avasant’s F&A Business Process Transformation 2020-2021 RadarView | Infosys BPM

Infosys has been recognized as a Leader in Avasant’s F&A Business Process Transformation 2020–2021 RadarView. The research is based on their proprietary Digital Maturity Framework and is designed to evaluate service providers on the factors that have emerged most critical to global organizations.

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Leader in Automation in Banking NelsonHall NEAT 2021 |Infosys BPM

Infosys has been identified as a Leader in the NelsonHall Intelligent Automation in Banking NEAT 2021. This reflects Infosys’ overall ability to meet future client requirements as well as delivering immediate benefits to its clients in this space. We have a strongly growing intelligent automation business, with a broad range of services and new, cloud-delivered AI offerings.

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Insurance BPO Leader | ISG Lens™ 2020 | Infosys BPM

Insurance organizations of every size and across industry segments continue to experience a growing and interrelated assortment of challenges. Growth, cost optimization and efficiency gains are constant imperatives, as carriers strive to improve profitability and increase their market share through organic growth and acquisitions.

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Infosys recognized as a Leader in ISG Provider Lens™ Insurance BPO Services U.S. 2020 | Infosys BPM

Today’s Insurance companies are facing mounting pressures to grow their business, discover new operational efficiencies, respond to changing market dynamics and ever-increasing regulatory mandates, and do more with fewer resources. At the same time, these organizations must provide a pleasant, more modern/digital experience to customers and agents at all touchpoints, from application and onboarding to the claims process and beyond. Insurers also have to optimize their distribution channels and empower agents with the tools and technologies they need to conduct their businesses.

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Infosys and Stater Mortgage BPaaS Solutions | Infosys BPM

The global economy, and financial services, are at an inflection point in history. Businesses must keep operating in a socially distanced world. All are affected, some positively, most negatively, and some both. This is the case for residential mortgage lending, where lowered interest rates to keep the economy growing have made home ownership more affordable, but in-person signing of paper documents is both inefficient and potentially risky.

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Infosys featured in HFS Top 10 Source-to-Pay (S2P) Service Providers | Infosys BPM

HFS envisions procurement as the “ecosystem builder” for the enterprise, and not just a cost-focused, back-office function. As the role of procurement radically transforms, expectations from third-party source-to-pay (S2P) services are also rapidly evolving. Successful third-party S2P service providers will need to help procurement organizations elevate their strategic role to become a valued business partner beyond managing costs and ensuring compliance. In this space, Infosys has featured as #4 in HFS Top 10 Source-to-Pay (S2P) Service Providers.

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Infosys featured in HFS Top 10 Finance and Accounting Outsourcing (FAO) Service Providers | Infosys BPM

Successful finance and accounting (F&A) transformation impacts the whole service experience for end customers and internal employees. As per HFS, nearly 90% of surveyed F&A executives agree that finance has played an important role in driving the OneOffice experience (integrating the front, middle, and back offices to focus on customer experience). The role of the smart CFO is evolving from being the bottom-line and compliance enforcer, to a trusted business partner driving profitable growth.

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The Total Economic Impact™ Of EdgeVerve AssistEdge RPA Platform

EdgeVerve commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying the EdgeVerve AssistEdge RPA platform. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of the AssistEdge RPA platform on their organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed Royal Philips, an EdgeVerve AssistEdge customer and global leader of healthcare technology headquartered in Europe.

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Re-inventing Finance as an Integral Part of the Digital OneOffice

Infosys BPM and HFS Research are excited to present this research study, offering a nuanced view into the new demands from the finance organization, the challenges in designing and delivering on finance transformation initiatives, getting in front of pandemic-related disruption, and ultimately providing a view into the emerging best practices to elevate finance as a strategic business driver.

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Infosys recognized in Gartner Market Guide for Customer Management BPO Service Providers 2020

Per Gartner, “Gartner’s definition of business process outsourcing is the delegation of one or more IT-intensive business process activities outsourced to a third-party service provider. This may include only services or a complete or hybrid outsourcing of the infrastructure, application, platform ownership and maintenance.”

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Infosys featured in 2020 ISG Provider Lens™ Contact Center – Customer Experience Services Global report in the Digital Operations and AI & Analytics Quadrants

Contact center services have evolved into customer experience services. Organizations are now taking a holistic approach toward customer services and how they are being delivered.

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Infosys BPM: from Legacy BPO to Digital BPM

This assessment talks about Infosys’ corporate theme ‘Navigate your Next’ and how it supports large enterprise clients in their digital journey to become ‘future-ready enterprises’ via the Infosys Digital Navigation Framework.

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Infosys Positioned as Leader and Star Performer in Everest Group PEAK Matrix® for Mortgage Operations Service Providers 2020

The landscape for mortgage operations is becoming increasingly competitive as enterprises continue to look for newer solutions to improve on their capabilities, expand their footprint, and gain market share.

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Infosys surfs the Wave and is positioned as a Leader in The Forrester Wave™: Digital Process Automation Service Providers, Q3 2020

Forrester has positioned Infosys as a 'Leader' in the ‘The Forrester Wave™: Digital Process Automation Service Providers, Q3 2020’ by Rob Koplowitz, Vice President and Principal Analyst, and John Bratincevic, Senior Analyst, Forrester Research.

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Infosys: $1 Bn Milestone & Beyond | Infosys BPM

Infosys BPM, on its 18th birthday, achieved a major milestone of $1 Bn in annual revenues. Started in 2002 as a JV in India with Citibank, Infosys BPM today is a very different company, and has seen some significant developments over the years, and especially in the last couple of years, writes Rachael Stormonth - Executive Vice President, Research, NelsonHall.

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Infosys BPM joins the three-comma club, crossing $1B in revenues

Infosys BPM, the business process management subsidiary of Infosys Ltd, has officially crossed over a billion dollars in revenue in FY’20, an important milestone with implications on the future of the company as a whole.

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Infosys Profiled in the NelsonHall Advanced Analytics BPS Research

Infosys has been profiled in the NelsonHall Advanced Analytics BPS research. The profile focuses on various aspects of the Advanced Analytics BPS space embarked upon by Infosys – from the key offerings, delivery capabilities and partnerships, to the key markets served, and the strategy going forward.

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Infosys Profiled in the NelsonHall Wealth & Asset Management Services Research

Infosys has been profiled in the NelsonHall Wealth & Asset Management Services research. The profile focuses on various aspects of the Wealth & Asset (W&A) Management Services space embarked upon by Infosys – from the key offerings, and delivery capabilities and partnerships, to the key markets served and the strategy going forward.

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Insurance BPO Leader | ISG Lens™ Finance and Accounting Outsourcing Services 2020 | Infosys BPM

The Finance and Accounting Outsourcing (FAO) services make up a mature market that has evolved significantly over the years, along with change in the landscape with increasing enterprise expectations.

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Leader in Finance Outsourcing ISG Provider Lens™ 2020|Infosys BPM

The finance and accounting outsourcing (FAO) services are maturing with the rapidly increasing expectations of buyers. Also, the nature of engagements is evolving from a transactional type to a strategic function. Enterprises are moving away from the piecemeal approach and are embracing a holistic view towards outsourcing.

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Finance and Accounting Digital Outsourcing Services US 2020 | Infosys BPM

Finance and accounting (F&A) services have evolved from full-time employee-based transactional services to digitalized services. Companies have come a long way from mere cost savings to now being able to improve efficiency and accuracy. With the advent of digital technologies, the F&A outsourcing (FAO) landscape has changed and defines how services are being delivered today.

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Infosys Healthcare Payer Profiled in NelsonHall Research

Infosys has been profiled in the NelsonHall Healthcare Commercial Payer research. The profile focuses on key aspects of the Healthcare Payer market embarked upon by Infosys – from key offerings, delivery capabilities & partnerships, key markets served, and the strategy moving forward.

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Infosys BPM: Helping CFOs to Digitally Transform the Finance Function

CFOs are under pressure to deliver cost efficiencies while aligning themselves with broader organizational growth strategies. To meet these goals, finance leaders need access to readily available information to make business decisions faster.

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Infosys’ Digital Navigation Framework mentioned in the NelsonHall Learning Services research

Infosys has been profiled in the NelsonHall Learning Services research. The profile focuses on various aspects of the Learning Services space embarked upon by Infosys – from the service models, offerings and process SLA’s and KPI’s, delivery capabilities & partnerships, the key markets served and the strategy going forward.

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Infosys McCamish (VPAS) Received Highest Scores in 2 Out of 5 Use Cases in Gartner’s 2019 Critical Capabilities Report

Improved business agility, legacy system inflexibility, and time to market are top reasons why CIOs from North American life insurers seek a new policy administration system.

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Powering the Future of Finance Through Blockchain | Infosys BPM

Powering the Future of Finance Through Blockchain … Infosys McCamish Infosys Portland Infosys BPO Americas, LLC … Terms of Use Privacy Statement Cookie …

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Powering the Future of Finance Through Blockchain

With the rise of digital technologies fundamentally disrupting organizations’ business models, business leaders are expecting the finance and accounting (F&A) function to help them make effective strategic decisions.

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Infosys Ranked 4th in the HFS Top 10 Source-to-Pay Service Providers

With the radically transforming role of procurement, there is a rapid evolution in the expectations of third-party Source-to-Pay (S2P) services as well. In this space, Infosys has been ranked 4th in the top 10 S2P service providers by HFS.

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Infosys recognized as a Leader in the IDC MarketScape: Worldwide Procurement as a Service 2018 Vendor Assessment

Procurement as a service is a combination of technology, people, and expertise where the goal is to form a collaborative and strategic partnership with clients, and drive value to deliver business outcomes. Infosys finds mention as a leader in the Procurement as a Service 2018 Vendor Assessment of IDC MarketScape which evaluates players in the procurement as a service market based on quantitative and qualitative characteristics. The evaluation is based on a comprehensive and rigorous framework.

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Forging Ahead to the Digital OneOffice with Smart Analytics

Presenting a nuanced view into the strategic imperatives around Data, Advanced Analytics and Machine Learning. Discover what 262 decision makers from across the Global 2000 had to say about the next-gen capabilities in a recent study conducted by HFS Research in partnership with our Digital Transformation Service Practice.

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Infosys Recognized as a Leader in ISG Provider Lens™ Insurance BPO Digital Services U.S. Quadrant Report 2019 | Infosys BPM

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Press Releases Infosys BPM in the News Analyst Corner Events Journalist Resources … Download PEAK MatrixTM Assessment 2014 report …

Infosys BPM - Everest Group’s 2014 Procurement Outsourcing PEAK Matrix™ positions Infosys as a Leader and a Star Performer

Press Releases Infosys BPM in the News Analyst Corner Events Journalist Resources … Everest Group’s 2014 Procurement Outsourcing PEAK MatrixTM …

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