Analyst Corner

Infosys Recognized as a Leader in ISG Provider Lens™ Insurance BPO Digital Services U.S. Quadrant Report 2019


Infosys Recognized as a Leader in ISG Provider Lens™ Insurance BPO Digital Services U.S. Quadrant Report 2019
Infosys Recognized as a Leader in ISG Provider Lens™ Insurance BPO Digital Services U.S. Quadrant Report 2019

Today, buying insurance has become effortless, as purchasing policies is instantaneous and touchless, courtesy of Insurance being one of the fast paced-industries in terms of adoption of digital technologies. Technology enablement has helped enterprises to address the industry needs at a much quicker pace. Technologies such as IoT, AI, RPA and drones are being utilized by insurers to make the claims processing happen seamlessly. In this changing landscape of insurance, Infosys has been mentioned as a Leader in ISG Provider LensTM Insurance BPO Digital Services U.S. Quadrant report 2019.

Life & Annuity Digital Services

Life & Annuity TPA Services

Key highlights from the report:

Strong domain expertise

  • Infosys has strong capabilities across all life and annuity products as well as BPO processes and is the largest provider in the COLI/BOLI space
  • Infosys has substantial depth in all products and processes across the insurance lifecycle, and has a high number of LOMA FMLI- certified staff as well as the expertise in managing complex insurance processes
  • Infosys has strong business capabilities and processes to handle NIGO (not-in-good-order) documents and escalations that tend to challenge other less mature providers

VPAS® platform

  • With this platform, Infosys has been successful in building more than 1,000 product variations
  • This platform serves end-to-end services across the insurance value chain and supports life and annuity services across all distribution channels
  • It has reusable products and industry-based defined business rules that can accelerate the speed to market of new products from clients

Automation expertise

  • Infosys possesses strong automation capabilities with its proprietary automation tools, EdgeVerve and Nia™, along with other leading industry partnerships
  • Infosys leverages these capabilities to help clients achieve their goals in AI, robotics, and analytics

Click here to read the full report.